Global Assurance and Improvement Analyst III

IGT is seeking a Business Process Analyst III to strengthen enterprise-wide reporting accuracy, operational insights, and continuous improvement across the Quality function. This role involves developing and maintaining standardized KPI reporting, governing data accuracy, delivering actionable insights, leading problem-solving initiatives, and supporting ISO 9001, 14001, and CTPAT reporting and audit needs. The position drives meaningful impact on operational performance, cost-reduction, and compliance readiness.

Must Have

• Own, develop, and distribute Quality Scorecards, KPI packages, dashboards, and standardized visualizations.
• Lead continuous improvement projects focused on COPQ reduction, CN/IN process optimization, root-cause analysis, and operational efficiency.
• Establish and maintain data governance standards, reporting cadences, and source-of-truth alignment.
• Provide high-fidelity analytics, trending, forecasting, and decision-support modeling.
• Support ISO 9001, 14001 and CTPAT audit preparation, reporting requirements, and QMS/EMS maturity.
• Coordinate cross-functional project activities, ensuring prioritization and alignment.
• Represent the Quality function in enterprise working groups, product/process reviews, and strategic initiatives.
• Collaborate across Quality to align data definitions, reporting methods, and improvement priorities.
• Resolve ambiguous data sources and inconsistent reporting definitions.
• Synthesize large datasets to identify trends, COPQ drivers, process gaps, and defect root causes.
• Benchmark competitors’ quality expectations and industry best practices.
• Navigate environmental complexity created by multiple data owners, global operations, and evolving compliance expectations.
• Bachelor’s degree in Business, Engineering, Data Analytics, Quality, or related field.
• Proven experience in business process analysis, operational analytics, or quality/continuous improvement.
• Demonstrated ability to develop and automate KPI reporting, dashboards, and data governance frameworks.
• Strong knowledge of operational processes, KPI structures, and industry-standard quality methodologies.
• Expertise in data governance, reporting integrity, and ISO 9001, 14001 and CTPAT performance requirements.
• Ability to address complex operational and analytical challenges.
• Ability to synthesize large datasets, identify trends, correct discrepancies, and create systems that prevent recurrence.
• Strong communication, facilitation, and negotiation skills.
• Ability to translate technical analytics into actionable recommendations.

Good to Have

• Master’s degree in Business Analytics, Industrial Engineering, Quality Management, or equivalent.
• Experience leading cross-functional improvement projects delivering measurable COPQ or defect-reduction outcomes.
• Experience supporting ISO 9001, 14001 and CTPAT programs, audits, and performance reporting.
• Advanced capability in analytics tools, visualization platforms, and process-improvement techniques.

Perks & Benefits

• 401(k) Savings Plan with Company contributions
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accident insurance
• Disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance
• Discretionary bonuses (for eligible roles)
• Commission payments (for sales roles)

IGT, where innovation meets entertainment on a global scale! We’ve recently leveled up - IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we’re all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it’s spinning reels, placing bets, or powering secure payments, we bring the fun - backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we’re not just global - we’re locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what’s possible. If you’re ready to bring your talent to a team that’s shaping the future of entertainment, your next big move starts here. For more information, please visit www.igt.com or www.everi.com.

Responsibilities

IGT is seeking a Business Process Analyst III to strengthen enterprise-wide reporting accuracy, operational insights, and continuous improvement across the Quality function. This role develops and maintains standardized KPI reporting, governs data accuracy across multiple Quality groups, and delivers actionable insights that enable informed decision-making. The position also leads structured problem-solving initiatives, supports ISO 9001, 14001 and CTPAT reporting and audit needs, and partners with cross-functional teams to improve operational efficiency, reduce COPQ, and sustain Quality Management System maturity.

In this capacity, the Business Process Analyst III supports IGT’s commitment to disciplined compliance and continuous improvement while driving meaningful impact on operational performance, cost-reduction capability, and enterprise-wide reporting accuracy. The role helps shape leadership decisions, strengthens compliance readiness, supports project prioritization, and enables faster response to emerging defects or operational risks across multiple upstream/downstream departments.

• Own, develop, and distribute Quality Scorecards, KPI packages, dashboards, and standardized visualizations across all Quality functions and stakeholder groups.
• Lead continuous improvement projects focused on COPQ reduction, CN/IN process optimization, root-cause analysis, and operational efficiency.
• Establish and maintain data governance standards, reporting cadences, and source-of-truth alignment across Quality, Engineering, Manufacturing, Compliance, and Supply Chain.
• Provide high-fidelity analytics, trending, forecasting, and decision-support modeling to internal business partners.
• Support ISO 9001, 14001 and CTPAT audit preparation, reporting requirements, and QMS/EMS maturity through automated analytics and risk-based insights.
• Coordinate cross-functional project activities, ensuring prioritization and alignment based on business impact.
• Represent the Quality function in enterprise working groups, product/process reviews, and strategic initiatives requiring data-driven input.
• Collaborate across Quality to align data definitions, reporting methods, and improvement priorities.
• Resolve ambiguous data sources and inconsistent reporting definitions by identifying gaps, correcting discrepancies, and maintaining reporting integrity.
• Synthesize large datasets to identify trends, COPQ drivers, cross-functional process gaps, and defect/escape root causes, and create systems that prevent recurrence.
• Benchmark competitors’ quality expectations and industry best practices to improve accuracy, reduce waste, and elevate IGT’s operational performance.
• Navigate environmental complexity created by multiple data owners, global operations, and evolving compliance expectations under ISO 9001, 14001 and CTPAT.

Qualifications

• Bachelor’s degree in Business, Engineering, Data Analytics, Quality, or a related field.
• Proven experience in business process analysis, operational analytics, or quality/continuous improvement within a manufacturing or technology-driven environment.
• Demonstrated ability to develop and automate KPI reporting, dashboards, and data governance frameworks.
• Strong knowledge of operational processes, KPI structures, and industry-standard quality methodologies.
• Expertise in data governance, reporting integrity, and ISO 9001, 14001 and CTPAT performance requirements.
• Ability to address complex operational and analytical challenges requiring structured problem-solving, innovation, and independent judgment.
• Ability to synthesize large datasets, identify trends, correct discrepancies, and create systems that prevent recurrence.
• Strong communication, facilitation, and negotiation skills to achieve consensus across diverse teams.
• Ability to translate technical analytics into actionable recommendations with clarity and professionalism.

Preferred Qualifications

• Master’s degree in Business Analytics, Industrial Engineering, Quality Management, or equivalent.
• Experience leading cross-functional improvement projects delivering measurable COPQ or defect-reduction outcomes.
• Experience supporting ISO 9001, 14001 and CTPAT programs, audits, and performance reporting.
• Advanced capability in analytics tools, visualization platforms, and process-improvement techniques.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $55,177/yr - $156,700/yr. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.