Technical Writer III

PlayDigital is seeking a detail-oriented and highly motivated Technical Writer to join our dynamic team in the iGaming industry. In this role, you will be responsible for creating, organizing, and maintaining comprehensive documentation for our digital slot machine games and related products. You’ll collaborate with cross-functional teams to ensure all product information—such as user guides, online help systems, and technical specifications—is accurate, clear, and accessible. You will also create and refine player-facing documentation, ensure accuracy and relevance with product updates, collaborate with various stakeholders, review existing materials, maintain internal knowledge bases, and manage multiple documentation projects independently.

Must Have

• Create and refine player-facing documentation
• Ensure accuracy and relevance of documentation
• Collaborate cross-functionally with developers, producers, mathematicians, QA, compliance, and other stakeholders
• Review and enhance existing materials
• Maintain and expand internal knowledge bases
• Independently manage multiple documentation projects
• Bachelor’s degree or equivalent
• Strong written and verbal communication skills
• Ability to convey complex technical information clearly
• Proven ability to manage multiple tasks in a fast-paced, evolving environment
• Excellent analytical and problem-solving skills with keen attention to detail
• Proficiency in tools such as MS Office, MadCap Flare, Git, HTML, CSS, Jira, and Confluence
• Strong organizational skills and a customer-service mindset

Good to Have

• Skilled in research-driven, process-oriented writing
• Ability to quickly absorb and apply complex information
• Experience in gaming or gambling industries
• Strong foundation in math and critical thinking
• Familiar with content management systems and documentation tools
• Sound decision-making skills in dynamic environments

Perks & Benefits

• Commissions (for sales roles)
• Discretionary bonuses
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accident & disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance
• 401(k) Savings Plan with company contributions

IGT, where innovation meets entertainment on a global scale! We’ve recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we’re all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it’s spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we’re not just global—we’re locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what’s possible. If you’re ready to bring your talent to a team that’s shaping the future of entertainment, your next big move starts here. For more information, please visit www.igt.com or www.everi.com.

Overview

PlayDigital is seeking a detail-oriented and highly motivated Technical Writer to join our dynamic team in the iGaming industry. In this role, you will be responsible for creating, organizing, and maintaining comprehensive documentation for our digital slot machine games and related products. You’ll collaborate with cross-functional teams to ensure all product information—such as user guides, online help systems, and technical specifications—is accurate, clear, and accessible.

What You'll Do:

• Create and refine player-facing documentation, including user guides, online help, and product specifications for marketing and operations.
• Ensure accuracy and relevance of documentation by aligning with product updates and enhancements.
• Collaborate cross-functionally with developers, producers, mathematicians, QA, compliance, and other stakeholders to capture new features and procedures.
• Review and enhance existing materials to improve clarity, completeness, and user experience.
• Maintain and expand internal knowledge bases to support effective cross-team communication and collaboration.
• Independently manage multiple documentation projects, conducting expert interviews and delivering high-quality outputs across global teams and time zones.

Qualifications

About You:

• Bachelor’s degree or equivalent combination of education and experience.
• Strong written and verbal communication skills, with the ability to convey complex technical information clearly.
• Proven ability to manage multiple tasks in a fast-paced, evolving environment.
• Excellent analytical and problem-solving skills with keen attention to detail.
• Proficiency in tools such as MS Office, MadCap Flare, Git, HTML, CSS, Jira, and Confluence.
• Strong organizational skills and a customer-service mindset.

What We'd Prefer:

• Skilled in research-driven, process-oriented writing, with the ability to quickly absorb and apply complex information.
• Experience in gaming or gambling industries is a plus, along with a strong foundation in math and critical thinking.
• Familiar with content management systems and documentation tools, with sound decision-making skills in dynamic environments.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

At IGT, we believe compensation should reflect you—your unique background, skills, experience, and even where you work. That’s why our starting compensation range is $55,177 to $156,700 USD, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board.

But wait—there’s more! Base pay is just the beginning. Our Total Rewards program is packed with perks:

• Sales roles? You might earn commissions.
• Other roles? You could snag discretionary bonuses.
• Benefits galore: Health, dental, vision, life, accident & disability insurance.
• Tuition reimbursement to keep your brain buzzing.
• Paid time off to recharge.
• Wellness programs to keep you feeling great.
• Identity theft insurance for peace of mind.
• 401(k) Savings Plan with company contributions to help you plan for the future.

Note: Some programs have eligibility requirements—but we’ll help you navigate those.