Implementation Specialist
Job Summary
Job Description
Plaid is a company dedicated to improving how people interact with their finances by building tools for developers. They empower thousands of companies, including Venmo and SoFi, to help millions of people connect their financial accounts to various apps and services. Plaid's network spans 12,000 financial institutions across the US, Canada, UK, and Europe. The Implementation Specialist role involves guiding strategic customers and partners through the integration process with Plaid solutions. This includes ensuring successful onboarding and launch of the Plaid solution, which is fundamental for customer success as it forms the basis of their platform. Specialists will manage multiple customer implementations concurrently and must remain current with Plaid's technology and product updates.
Must have:
- Guide strategic customers and partners through Plaid integrations.
- Ensure successful onboarding and launch of Plaid solutions.
- Manage multiple customer implementations simultaneously.
- Stay updated on Plaid's technology and new products.
Job Details
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London, Raleigh and Amsterdam.
Implementation Specialists are responsible for guiding Plaid’s most strategic customers and partners as they integrate with Plaid solutions. In this role, you will be responsible for the implementation phase and ensure Enterprise customers are properly onboarded and the Plaid solution is successfully implemented and launched, which is crucial for customer success as the integration often forms the foundation of their platform. Members of the Implementation team are expected to manage multiple implementations / customers and partners simultaneously, and to stay up to date on Plaid’s technology and new product offerings.
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