National Retail Operations Manager

About Nintendo: Nintendo Co., Ltd., headquartered in Kyoto, Japan, has created franchises that have become household names worldwide, including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Pokémon™, Animal Crossing™, Pikmin™ and Splatoon™, through its integrated hardware and software products. Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks. Nintendo has sold more than 5.8 billion video games and over 850 million hardware units globally. From the launch of the Nintendo Entertainment System™ more than 30 years ago, through today and into the future, Nintendo’s continuing mission is to create unique entertainment that puts smiles on the faces of people all over the world. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.

DESCRIPTION OF DUTIES:

• Leads overall retail store operations, consumer experience and product programs for flagship locations to deliver connected brand experience.

• Sets store objectives and direction based on company and department strategies.

• Develops detailed forecasts and operating budgets to meet sales and profit targets.

• Leads store managers to deliver strong consumer experience, positive employee environment and consistent brand presence.

• Collaborates with operational and technical teams for development of programs to support retail stores.

• Supports operational execution of retail activations including Pop-up store experiences.

• Identifies opportunities and leads execution of new initiatives and programs to build awareness and elevate the store experiences.

• Forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas.

• Monitors and evaluates store leadership performance through feedback, guidance, and training. Ensures adherence with company standards, policies and procedures including PCI, JSOX and Privacy

• Manages roadmap planning of store systems and experiences

• Utilizes business analytics to prepare insight summaries and monitor business performance

SUMMARY OF REQUIREMENTS:

• 10+ years of retail management experience with at least 5 years as a regional/multi-store manager. Strong preference for high profile brand/flagship store leadership.

• Strong leadership, judgement and problem solving skills

• Effective communication and interpersonal skills with collaborative approach

• Strong operational skill set with the ability to ensure effective inventory, cash and cost controls.

• Ability to execute operational strategies to support marketing initiatives, customer experience, brand standards and sales targets

• Strong project management experience in a complex environment with fluctuating priorities

• Proven ability to collaborate with cross functional partners to develop appropriate plans to drive results

• Experience with financial and inventory management including forecasting, budgets and performance metrics.

• Familiarity with Nintendo franchises and IP. Video game industry a plus.

• Proficient in MS Office and Point-of-sale systems; Oracle experience preferred.

• Analytical experience with forecast, budgets and market analysis data

• Undergraduate degree in Business, Marketing, a related field, or equivalent

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes a base salary range of $137,000 - $246,500 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.