Technical Account Manager - Fintech
Job Summary
Job Description
Plaid is transforming financial interactions by building tools for developers to create innovative financial products. They empower millions of users through connections with thousands of companies like Venmo and SoFi, as well as major banks, enabling easy financial account integration. Plaid operates across 12,000 financial institutions in the US, Canada, UK, and Europe. The Technical Account Management team is crucial for customer success, offering strategic and technical guidance to foster growth and deep customer relationships, aiming to convert customers into Plaid advocates. This role is a high-impact technical leadership position, responsible for the long-term technical success of FinTech companies and influencing user financial connectivity.
Must have:
- Provide strategic and technical guidance to customers.
- Ensure customer success and deep relationships.
- Act as a product expert in Plaid's offerings.
- Be the technical voice and advocate for customers internally.
- Partner with Account Managers and cross-functional teams.
- Drive technical strategies for customer goal achievement.
Good to have:
- Influence product direction based on customer feedback.
2 skills required
Job Details
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
The Technical Account Management function at Plaid is a team of individuals passionate about helping customers connect their technical goals and challenges with Plaid solutions. We play a crucial role in a customer's success by providing proactive strategic and technical guidance, which enables growth, expansion, and deeper customer relationships. Our goal is to ensure every customer becomes a lifelong Plaid champion and advocate.
This is a strategic, high-impact technical leadership position. You’ll own the long-term technical success of some of the most innovative FinTech companies in the world, influencing how millions of users experience financial connectivity. You will be a product expert in Plaid's offerings, owning many customer relationships simultaneously and stay up to date on Plaid's technological improvements and new product offerings. You’ll be the technical voice and advocate for your customers internally, helping to shape Plaid’s product direction based on real-world feedback and impact. You will work in partnership with Account Manager(s) and several other cross-functional teams to be the primary driver of the design and execution of technical strategies that help our customers achieve their goals.
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