LCL Delivery Specialist

POSITION SUMMARY

Ensure a smooth export and import process by managing shipment coordination, documentation, and timely cargo clearance. This includes verifying schedules, handling Bills of Lading, and monitoring costs. Additionally, the role involves effective communication with stakeholders, consistent reporting, and professionally managing contingencies to resolve issues, thereby maintaining operational efficiency and customer satisfaction.

Who We Are

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

• Deliver an excellent customer experience
• Set and lead teams through clearly targets rooted in objectives balancing quality, cost and consistency.
• Monitor service quality of LCL Operations across customers and routings (MLC, Hub/Gateway, Co-load), including LTL inland pick-up and Operations execution, and act on non-compliance to defined product or customer standards.
• Ensure teams provide speedy LCL order issue and exception resolution with customer
• Ensuring team adheres to the standard processes and customer specific IOP’s and monitors respective KPI’s
• Support onboarding of new team members
• Build up good collaboration with internal / external stakeholders to running LCL Operations
• Build and develop a strong team
• Build teams with strong orientation towards delivering superior LCL customer quality
• Coach, motivate and build a high performing teams which lead by example. Inspire and energize the team
• Identify / attract and retain talent, and equip them with a ambitious learning plan; offering constant opportunities
• Develop and maintain business continuity plans.
• Support onboarding of new team members
• Performance Improvement
• Dive team capacity and performance management with LEAN concept
• Own LCL KPIs
• Identify process gaps and be actively involved in working on improvements to key processes to improve productivity and service levels to get on time Operations and proactive notification to the customer
• Check for additional business opportunities on satisfactory resolution of issues
• Lead team on Maersk’s transformance journey through standardization & digitalization adoption

Required knowledge & Skills

• At least 03 years' professional working experience at similar role(s) in ocean freight / forwarding industry.
• Bachelor's Degree in related field(s) is preferred
• Experience in handling LCL is a big plus
• Language proficiency: Fluent English level, Native Vietnamese level
• Computer literacy: Good command of Excel and PowerPoint
• Good communication skills
• Customer centricity mindset is required
• Possess can-do and willing-to-do attitude
• Teamwork, Discipline, and Integrity