Manager, Home Sales Advisors

This role is an opportunity to lead an impactful team of Acquisition Experience Partners, focusing on coaching, development, and improving the customer experience for thousands of buyers, sellers, and partners monthly. The manager will inspire the team to act with urgency, accountability, and superior execution, serving as the first point of contact for escalations, monitoring key metrics, and collaborating to improve processes. Responsibilities also include prioritizing coaching, identifying operational issues, and supporting hiring efforts.

Must Have

• At least 2 years of experience working on a customer facing team
• Previous leadership/management experience
• A proven track record of meeting and exceeding goals
• Effective and agile communication skills
• Ability to engage and collaborate with teams, and act as both coach and mentor
• Strong project management skills and ability to balance multiple projects and deadlines
• Comfortable in a fast-paced, startup environment
• Able to work rotating weekend coverages remotely
• Inspire and lead team to act with urgency and accountability
• Serve as first point of contact for customer escalations
• Monitor daily/weekly/monthly key metrics
• Improve processes with consideration for customer experience and bottom line
• Prioritize coaching, mentorship and performance management
• Identify operational seams impacting customer experience
• Support hiring and team scaling efforts

Perks & Benefits

• Paid time off
• 12 paid holidays per year
• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• 401(k)

Location

This role works from our Miami area office Monday through Friday. This role does require being able to work rotating weekend coverages that can be done remotely - Our team of Advisors works 7 days per week and managers may need to be available to help with escalations and coverage. You must be based within a 50-mile commuting distance of the specified office location: Miami, Florida (in office and work from home requirements are subject to change).

About the Role

This is an opportunity to lead an impactful team of Acquisition Experience Partners through hands-on coaching and development while also maintaining a relentless focus on improving the experience for the thousands of customers (buyers, sellers, partners) that we serve on a monthly basis. We’re looking for someone with the right blend of natural leadership, builder mentality, operator mindset and problem solving ability.

What You’ll Need

• At least 2 years of experience working on a customer facing team
• Previous leadership/management experience
• A proven track record of meeting and exceeding goals
• Effective and agile communication skills - written, verbal, and interpersonal
• A proven ability to engage and collaborate with teams, and act as both coach and mentor to team members
• Strong project management skills and the ability to balance multiple projects and deadlines simultaneously.
• Comfortable in a fast-paced, startup environment where roles and processes continually shift as the company evolves.
• Able to work rotating weekend coverages that can be done remotely - Our team of Advisors works 7 days per week and managers may need to be available to help with escalations and coverage.

What You’ll Do

• Inspire & lead your team to act with urgency, to hold themselves accountable, and to create a culture of superior execution in the service of our customers.
• Serve as the first point of contact for customer escalations, and to dive into the weeds with your team on a daily basis, removing blockers, handling escalations and communicating up and across as appropriate.
• Monitor daily/weekly/monthly key metrics including both inputs and outputs.
• Weigh decisions and work closely with other team managers to improve processes with consideration for both the customer experience and our bottom line.
• Prioritize coaching, mentorship and performance management opportunities.
• Identify and shine a light on operational seams that negatively impact the customer experience.
• Support hiring and team scaling efforts.

Compensation:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The base salary for this position is between $100,000 - $125,000, with additional estimated variable incentive components (60/40 base/variable split) that will contribute to overall compensation. Incentive compensation is based on individual performance within our Home Sales Advisor incentive plan and is not capped. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

#LI-LS

About us…. Powering life’s progress, one move at a time

Since 2014, we’ve been reinventing life’s most important transaction with a new, simple way to buy and sell a home. The traditional real estate process is broken, and our mission is clear: build a digital, end-to-end experience that makes buying and selling a home simple and certain.

We’re a team of problem solvers, innovators, and operators building the largest, most trusted platform for residential real estate. Whether it’s starting a family, taking a new job, or making a life change, we help people move forward with confidence.

This work isn’t easy, and it’s not for everyone. But if you want to be part of a team that’s tilting the world in favor of people who want to sell, buy, or own a home then you’ll find purpose here.

Opendoor Values Openness

We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for California residents here and for Canada residents here.

We are committed to assisting members of the military community in utilizing their skills at Opendoor. U.S. candidates are able to review your military job classification at MyNextMove.org and apply for positions that align with your expertise.

At Opendoor, we are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at TAops-accomodations@opendoor.com.

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