Onboarding Experience Specialist – Senior

SoftSwiss

4+ Years | Poznań, Poland (Remote) | Full Time | 1 months ago

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Job Summary

SOFTSWISS is seeking a Senior Onboarding Experience Specialist for its People Experience & Culture (PX&C) team. The role focuses on transforming onboarding from a mere checklist into an inspiring, seamless, and meaningful journey. The specialist will design and deliver experiences that ensure new colleagues feel confident, connected, and productive from day one, helping them quickly understand the company culture, products, and their impact.

Must Have

Coordinate and continuously improve the onboarding journey: from preboarding to the first 90 days.
Create content, formats, and rituals that make onboarding human, memorable, and aligned with our culture.
Adapt onboarding scenarios for different departments, teams, and locations (engineering, operations, support, etc.).
Integrate product learning and company knowledge into engaging onboarding materials and sessions.
Launch feedback loops and pulse checks at 1–30–60–90 days to track satisfaction and identify friction points.
Collaborate closely with HRBPs, Talent Development, Internal Communications, and team leaders to ensure consistency and flow.
Maintain onboarding documentation and knowledge base in Confluence, Slack, and other internal tools.
Track key onboarding metrics (completion rate, satisfaction, time-to-productivity, early attrition) and suggest improvement actions.
Pilot new ideas: digital formats, gamified learning, buddy programs, challenges, or onboarding quests.
Ensure every new hire’s experience reflects our values and EVP — from the first email to full integration.
4+ years of experience in onboarding, employee experience, learning design, or internal communications (preferably in tech or international companies).
Proven track record of running and improving onboarding programs (not just administrative coordination).
Strong understanding of employee journey design and service design principles.
Experience with digital collaboration tools (Slack, Jira, Confluence, LMS platforms).
Excellent communication and storytelling skills in English.
Creative mindset and attention to detail — you care about both structure and emotion.

Good to Have

Experience in global or distributed teams.
Hands-on work with analytics (survey data, onboarding metrics, etc.).
Experience designing learning or cultural programs.
Russian language.
Curiosity to explore how people experience work.
Empathy and ability to see things through the eyes of a newcomer.
Proactivity: you don’t wait for instructions — you improve things as you go.
A sense of style, humour, and care — because onboarding should be smart and human.

Perks & Benefits

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.

Job Description

Overview:

SOFTSWISS is looking for a Senior Onboarding Experience Specialist to join our People Experience & Culture (PX&C) team. We want onboarding to be more than just a checklist — it should feel like joining a story: inspiring, seamless, and meaningful.

Your mission will be to design and deliver onboarding experiences that help new colleagues feel confident, connected, and productive from day one.

Purpose of the role:

You’ll be the driving force behind an onboarding process that helps people quickly understand our culture, our products, and their impact — while feeling welcomed and supported. We’re looking for someone who can blend creativity and structure: build digital experiences, design rituals and touchpoints, and make sure the whole journey runs smoothly across teams and countries.

Key responsibilities:

Coordinate and continuously improve the onboarding journey: from preboarding to the first 90 days.
Create content, formats, and rituals that make onboarding human, memorable, and aligned with our culture.
Adapt onboarding scenarios for different departments, teams, and locations (engineering, operations, support, etc.). Integrate product learning and company knowledge into engaging onboarding materials and sessions.
Launch feedback loops and pulse checks at 1–30–60–90 days to track satisfaction and identify friction points.
Collaborate closely with HRBPs, Talent Development, Internal Communications, and team leaders to ensure consistency and flow.
Maintain onboarding documentation and knowledge base in Confluence, Slack, and other internal tools. Track key onboarding metrics (completion rate, satisfaction, time-to-productivity, early attrition) and suggest improvement actions.
Pilot new ideas: digital formats, gamified learning, buddy programs, challenges, or onboarding quests.
Ensure every new hire’s experience reflects our values and EVP — from the first email to full integration.

Required Experience:

Experience 4+ years of experience in onboarding, employee experience, learning design, or internal communications (preferably in tech or international companies).
Proven track record of running and improving onboarding programs (not just administrative coordination).
Strong understanding of employee journey design and service design principles.
Experience with digital collaboration tools (Slack, Jira, Confluence, LMS platforms).
Excellent communication and storytelling skills in English.
Creative mindset and attention to detail — you care about both structure and emotion.

Nice to have:

Experience in global or distributed teams.
Hands-on work with analytics (survey data, onboarding metrics, etc.).
Experience designing learning or cultural programs.
Russian language.
What You’ll Bring Curiosity to explore how people experience work.
Empathy and ability to see things through the eyes of a newcomer.
Proactivity: you don’t wait for instructions — you improve things as you go.
A sense of style, humour, and care — because onboarding should be smart and human.

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.