Responsibilities

Team Introduction The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. Key Responsibilities: - Customer Support: Provide best in class back-office support to the frontline customer service team by addressing payment related inquiries and concerns - Escalation Management: Act as an in-house Tier 2 Specialist to support BPO agents and internal teams to resolve complex customer issues - Cross-Functional Collaboration: Partner with cross functional teams, including upstream business teams, Technical Support, Compliance, Risk to resolve customer issues efficiently and effectively - Reporting & Analysis: Analyze performance reports and recommend process and product improvement to enhance efficiency and customer satisfaction - Continuous Improvement: Work closely with Risk, Compliance, Quality Assurance, and Automation teams to enhance operational effectiveness.

Qualifications

Minimum Qualifications: - Bachelor's degree in Business, Accounting, Finance, or a related field - 2+ years of experience in payment customer service operational team or related field within financial services. - Proven experience in managing cross-functional collaborations and driving process improvement. - Ability to work in a fast-paced, global environment with multiple stakeholders. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Preferred Qualifications: - Analytical and problem-solving skills, with root-cause mindset. - Exceptional communication skills to work with global stakeholders

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.