Operation Specialist - Global Payment

1 Month ago • All levels

Job Summary

Job Description

The Operation Specialist - Global Payment will be responsible for handling payment inquiries from customers and merchants, understanding payment products, identifying root causes of issues, and collaborating with relevant teams like product managers and tech engineers to resolve them. They will categorize customer inquiries for analysis and propose improvements to operational tools and processes to enhance efficiency. The role involves working on holidays and night shifts. The specialist needs to be a problem-solver and have a strong sense of responsibility.
Must have:
  • Strong sense of responsibility and problem-solving skills.
  • Flexibility to work on holidays/night shifts.
Good to have:
  • Bachelor's degree in finance or economics.
  • 3+ years of experience in operations, project implementation, or customer service within payment institutions.

Job Details

Responsibilities
Team Introduction The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. Job Descriptions 1. Problem solver for payment inquiries from customers/merchants based on a good understanding of payment products, including paying, withdrawal, refund and payment method binding products. 2. Able to define the root causes of inquiries and invite the correct peer functions like product manager, tech engineer, risk operation etc. to support problem solving. 3. Good sense in customer inquiries categorization for further analysis so as to bring down inquiry volume. 4. Propose operation tool and process enhancement recommendations for operational efficiency improvements.
Qualifications
Minimum Qualifications: - Down to earth and a strong sense of responsibility. - Have the flexibility to work on holiday/night shifts. Preferred Qualifications: - Bachelor degree in finance or economics related majors. - 3+ years working experience in the operation, project implementation or customer service team of domestic and foreign payment institutions is preferred.
Job Information
About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
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