Order Fulfillment Specialist

Job Title

Order Fulfillment Specialist

Job Description

Order Management Specialist

As an Order Management Specialist you are responsible for implementing sales orders diligently to ensure timely delivery of ordered goods to the customer, by coordinating manual and automated sales orders, ensuring oversight across various channels, including returns, for comprehensive management of the process

Your role:

• Coordinates and oversees manual and automated sales orders across multiple channels, including returns, ensuring comprehensive oversight and management of the entire sales order process.
• Swiftly resolves root causes of non-touchless and one-time-right flows to ensure fulfillment and enhance overall efficiency.
• Regularly monitors order receipts and status, providing transparent, up-to-date sales activity information to support informed decision-making.
• Guides the administrative flow of all sales orders from intake to recognition, ensuring smooth, efficient processing and maintaining operational continuity.
• Engages with internal departments to resolve issues, maintain clean sales order records, and foster effective collaboration, while proactively communicating to prevent escalations and ensure timely issue resolution.

You're the right fit if:

• You posses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
• You have 2+ years of experience with Vocational Education in areas such as order processing order management, or equivalent OR no prior experience with Bachelor's Degree, preferably with understanding of supply chain or equivalent areas.
• You are preferably knowledgeable in SAP, SFDC or an equivalent ERP system. You are knowledgeable in MS Excel, preferably with the capability of creating pivot tables, V-lookup function or other functions/tools for data analysis.
• You are a customer-focused professional with critical thinking, strong communication skills and innovative problem-solving skills. You excel at meeting tight deadlines, resolving escalated issues, and are forward-thinking with strong organizational abilities.
• May be required to work overtime, based on business &/or departmental needs.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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