PLAYER SERVICES AGENT
About the job
SummaryBy Outscal
Job description
Introduction:
Still haven’t found your dream job? Join team Huuuge!
Huuuge Games is a gaming company on a mission to build the world’s largest real-time casual gaming platform connecting millions of players so that they can have fun, socialize & play awesome games.Join Team Huuuge and become a part of an exciting adventure bringing pure fun & truly social experience to millions of players across the universe.
Why do we need you?
We're looking for gamers who enjoy helping fellow gamers. You'll engage in chat conversations with our players, providing support and assistance throughout their gaming adventures. Share your expertise, impart necessary know-how, and resolve technical issues they encounter. Collect valuable feedback from players and strive to create an effortless and enjoyable experience for them.
Team goals:
Foster positive experiences through empathy, patience, and a solution-oriented approach Contribute to customer satisfaction and retention. Provide exceptional customer service, resolving issues promptly with clear communication.
In this role you will:
resolve problems with our games, reported through the player support channels
provide high-quality support for players, responding to their messages through the social network, e-mails and reviews
gather player feedback and cooperate with the developers to implement improvements based on said feedback
strive to turn each query into a positive experience, to increase our players' satisfaction & engagement
identify and escalate issues according to defined processes
learn from others and develop yourself
Job requirements
Most wanted:
well-developed ability to communicate
computer handling proficiency and general knowledge of teleinformatic systems’ usage
excellent English language proficiency, both written and spoken
empathy and the ability to self-identify with the players’ problems
creative thinking and problem solving
dedication to bringing the players the best support possible
passion for video games and knowledge of the mobile and social casino game market
Surprise us with:
experience in working at a similar position or at customer service
practical experience with Helpshift customer support tool
What's in it for you?
About The Company
Huuuge is an international free-to-play games developer and a global publisher of digital games on mobile and web platforms, with a mission to empower billions of people to play together, as part of the Huuuge vision to transform mobile gaming into a massively social experience.
In order to continue building one of the global leaders in real-time, free-to-play mobile gaming, Huuuge aims to redefine the user experience by offering best-in-class live operations and innovative social features in its games.
Huuuge is one of the fastest-growing mobile game developers, having generated annual consolidated revenue growth of 30.6% in the period between 2017 and 2019 (CAGR). The Company develops and publishes its games globally and its users play its games in almost every country in the world.
Huuuge’s major areas of operations are development and publishing. Development encompasses all activities related to the development of new games. Huuuge has a proven track record of developing successful games within the social casino subgenre through its systematic development process. Publishing encompasses activities from the launch of a game onwards, including relationship building with distributors, marketing and continuous post-launch game optimization.
As of September 30, 2020 Huuuge had 4.74 million Monthly Active Users (“MAU”) compared to 3.98 million, 3.72 million and 3.32 million as at calendar year end 2019, 2018 and 2017, respectively.
