This role involves collecting and analyzing client requirements, defining solution and pricing strategies, developing cost estimates, creating client-oriented proposals with service overviews and technical architectures, and leading solution reviews to secure stakeholder approvals. The ideal candidate will have a strong background in end-user managed services and digital workplace solutions, with a focus on presales solution architecture.

Must Have

• Collect and analyze client requirements (RFI/RFP/RFQ) and volumetric data.
• Define solution and pricing strategy, develop effort and cost estimates.
• Perform cost modeling.
• Develop client-oriented proposals including service overview and architecture.
• Lead solution reviews and obtain necessary stakeholder approvals.

Good to Have

• Proficiency in German and/or French at a professional level
• 2 to 3 years of experience as a presales solution architect

What success looks like in this role:

• University degree in business, finance or technology, or equivalent.
• An advanced level of English is mandatory; proficiency in German and/or French at a professional level would be highly beneficial.
• 8 to 10 years of experience in End User Managed Services / Digital Workplace Services (e.g., help desk, field and supply chain services, end user device management, productivity and collaboration), with a preference for 2 to 3 years of experience as a presales solution architect.
• Good understanding of the competitive landscape, products and/or services.
• Excellent communication, analytical and problem-solving skills.

You will be successful in this role if you have:

• Collect and analyze client requirements (RFI/RFP/RFQ) and volumetric data (e.g., locations, SLAs, number of contacts and events, AHT, ToT, etc.).
• Define the solution and pricing strategy, working independently to develop effort and cost estimates, including assumptions, risk approach, and contingencies.
• Cost modeling.
• Develop client-oriented proposals that include a service overview, technology architecture, detailed service description, and expected benefits/results for the client.
• Lead solution reviews and obtain necessary approvals from key stakeholders before presentation.