Remote Bilingual Customer Service Specialist

1 Week ago • All levels • Broadcast • Undisclosed

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Job Description

This is a remote, full-time Bilingual Customer Service Specialist position with Nielsen supporting their Mexico operations. The role involves handling inbound and outbound calls, scheduling appointments, data collection, basic troubleshooting, providing action reminders, and meeting high productivity and quality standards. This position contributes significantly to Nielsen's global market research efforts. The position requires excellent bilingual skills (English and Spanish) and the ability to work independently while adhering to established guidelines. Day 1 orientation will be in-person at the Mexico City office, after which the role will be fully remote from home. Equipment is provided by Nielsen.

Must have:

Bilingual (English and Spanish)
Customer service experience
Data collection skills
Strong communication skills
Ability to meet productivity standards

Perks:

Remote work
Flexible schedule
Equipment provided
Work from home

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Exciting Work-From-Home Opportunity: Bilingual Customer Specialist at Nielsen supporting our Mexico operation.

This dynamic role involves handling both inbound and outbound calls, performing essential tasks such as scheduling, data collection, basic troubleshooting, and providing action reminders. Working within set guidelines, you'll be expected to meet high standards of productivity, performance, and quality, making a significant impact on Nielsen's global market research efforts.

We have openings for multiple shifts and experience levels

Location Information

Remote work in Mexico (Home-based)
Day 1 Orientation: In-person at our Mexico City office

Why You'll Love This Role at Nielsen

Full-time, flexible position based in Mexico
Work from your home office after initial orientation
Equipment provided by Nielsen
Flex your bilingual skills daily (English and Spanish)
Engage with diverse customers and contribute to global market insights
Develop valuable skills in customer service and data collection
Be part of the company that measures and analyzes what consumers watch

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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