WBSTT - Technical Services Team Leader

2 Months ago • 5 Years + • Broadcast

Job Summary

Job Description

The WBSTT - Technical Services Team Leader is responsible for maximizing team performance to exceed visitor expectations. This involves leading the team in diverse situations, providing training opportunities, actively collaborating with other teams, and ensuring communication with managers to maintain organizational transparency. Key responsibilities include managing equipment, planning maintenance, handling troubleshooting, creating documentation for new equipment installations, and ensuring H&S policies are followed. The role also includes team member shift management and acting as a duty manager on a rotational basis, including weekends and holidays.
Must have:
  • 5+ years experience in automated machinery/entertainment show equipment setup/maintenance
  • 3+ years leading a team (3+ members)
  • Experience with electronics, motors, actuators
  • Team management & development experience
  • Facility startup experience (preferred)
Good to have:
  • Project Management Professional (PMP) certification
Perks:
  • Clothing allowance
  • Bonuses
  • Comprehensive health insurance
  • Retirement plan (7.5% of monthly salary)
  • Other benefits plans

Job Details

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

所属部署、チームの紹介

Technical Servicesは、スタジオ内のショー設備が万全に機能するように備えるチームです。ビジターとスタッフの安全の確保を第一とした計画を立て、実施します。

電気制御、機械メンテンナンス、法定安全点検、音響、映像、美術品補修など、技術分野は多岐に渡ります。

優先される業務の目的

  • ビジターの期待を常に超えるようにチームのパフォーマンスを最大化させる。

  • チームリードとして様々な状況において、その場における最良の判断を行う

  • チームリードとしてスタッフの育成機会を提供する。

  • 常に自己の成長を考え、能動的に他チームと連携する。

  • スタジオツアー東京の目標を達成する為に、各マネジャーとコミュニケーションを取り、組織の透明性を図る。

主な業務内容

  • 新規設備導入における情報収集、ドキュメント作成。

  • 営業開始前チェック, 終了後の立下げや不具合対応を含む保全作業。

  • メンテナンス計画および実施, スペアパーツ管理, 工具管理。

  • チーム内トレーニング計画および実施。

人・リーダーシップ

  • スタッフのトレーニングをサポートして、ビジターのニーズを満たす為に最適なレベルのサービスとビジュアルの基準が十分に整っていることを確実にする。

  • デイリーブリーフィングに参加してチームメンバーが部門内及びビジネスの状況を常に把握できるようにする。

  • マネジャーの採用活動をサポートし、新しいチームメンバーのメンター及びトレーナーとなる

  • 全てのビジター及び従業員が安全な環境にいられるようH&Sポリシーと手順を遵守する。

  • チームメンバーのシフト管理(日次、週次、月次)を行う。

  • 探求心を持って、幅広い知識と技能を身に付ける。

  • 習得した知識や技能を他のメンバーにも周知する。

デューティ・マネジメント

  • WBSTTにおいて担当部署の時間帯責任者、もしくはスタジオ全体の時間帯責任者業務を担当する場合がある。

  • 上記の時間帯責任者は、週末、銀行休業日、学校休業日、夜間など、週末や夜間を含む週7日のローテーションの一部として、必要に応じて他のチームメンバーと交代で行う。

選考基準

関連する又は前職の経験

  • 自動機械設備、またはエンターテインメントショー設備に関するセットアップ業務またはメンテナンス業務に従事した経験があること(5年以上)。

  • チーム(3名以上)をリードした経験3年以上。

  • 電子機器、モーターやエア駆動機器を含むアクチュエータに関する技術およびメンテナンスに関わった経験。

  • チームの管理育成に携わった経験。

  • 施設等の立ち上げ業務に携わった経験があれば尚可。

必要なスキル

  • 個人とチームのモチベーションを高め、目標を達成する。

  • ビジターやスタッフと効果的に交流する。

  • 柔軟なアプローチでチームの一員として働く。

  • 電気回路と電気制御に関する知識、または機構と機械整備に関する知識。

  • 最新情報における法令、規則の順守。

  • 安全衛生規則に関する実践的な知識。

  • ビジターおよび社内スタッフとの円滑なコミュニケーション。

  • チーム構築と計画立案。

  • Excel, WordなどのMicrosoft Office製品操作。

  • プロジェクトマネジメントに関する資格は優遇 (PMP等)

勤務形態

  • 年間変形労働制(週37.5時間が目安・夜勤有)

  • 1ヵ月ごとのシフトを作成

  • 土日祝、繁忙期(年末年始、ゴールデンウィーク、お盆)勤務

勤務時間(例)

  • 6:30~15:00
  • 14:30~23:00
  • 22:00~6:30

給与/福利厚生

  • 着替え手当400円/1シフト
  • 賞与:有
  • 社会保険完備
  • 確定拠出年金(月収の 7.5%を積み立て)
  • 他福利厚生プラン有

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at   along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.

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About The Company

Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia’s premium entertainment, sports and news assets with Discovery’s leading non-fiction and international entertainment and sports businesses.

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