Rep I, Sales Support- Remote

This Rep I, Sales Support role at TransUnion involves managing the entire customer experience lifecycle, from engaging sales leads to onboarding and servicing established clients. Responsibilities include providing in-house customer service and sales support, handling general office administration, and acting as a liaison between internal departments and external parties to resolve customer and sales-related issues. Key duties encompass answering calls, offering basic technical support, preparing membership packets, performing account maintenance, and managing data entry for various reports and projects. This is a remote position.

Must Have

• Manage customer experience lifecycle touch points.
• Perform in-house customer service and sales support.
• Handle general office and administration tasks.
• Liaise between internal departments and external parties.
• Resolve customer and sales-related questions and problems.
• Answer and respond to incoming customer and sales calls.
• Provide basic technical support.
• Compile and distribute membership packets.
• Review membership packets for completeness and accuracy.
• Perform routine account maintenance.
• Perform data entry and compile reports.

What We'll Bring:

Customer Service (CS) Sales Support Overview: Customer Service Support Representatives are tasked with managing various touch points of the customer experience life cycle. From sales leads looking to gather information on the products and pricing that we offer, to onboarding potential customers as well as servicing established customers. The customers that we interact with varies based on complexity of the relationship and the customers ‘needs. The position will be responsible for performing all duties associated with in-house customer service and sales support, general office and administration efforts. You will interact and act as a liaison between various internal departments and external parties to resolve customer and sales related questions and problems

What You'll Bring:

1-2 years of experience in a call center, sales, product support, or clerical/administrative work. Collaborative customer service skills, including attentive listening skills and the ability to articulate customer wants/needs and interact with individuals at all levels, both internally and externally. Flexible to work independently and as a team player to resolve issues.

Impact You'll Make:

1. Answer and respond to incoming calls from customers and sales associates, working to resolve questions and problems independently.

2. Provide basic technical support and act as a liaison between the customer, internal departments and software vendors.

3. Compile and distribute membership packets to prospective customers, and then review them upon return for completeness and accuracy, ensuring documents are completed, signed and included.

4. Perform routine account maintenance including name and address changes, subscriber codes, product activations and cancellations, accounts receivable adjustments, miscellaneous billing forms and changes to pricing groups.

5. Perform data entry, compile data reports and special projects.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.