Retirement Services Representative

Morningstar's Retirement group builds products and solutions to help employers maximize workplace retirement plans and improve individual retirement outcomes. The Retirement Services Center is crucial for this mission. As a Retirement Services Representative, you will assist retirement plan participants with Morningstar Retirement Manager and guide financial advisors on Plan Advantage. This role involves responding to inquiries, demonstrating product knowledge, promoting managed accounts, and collaborating with internal teams to resolve issues. It's an ideal position for someone passionate about helping investors achieve long-term financial goals.

Must Have

• Respond to inbound client inquiries via phone and email.
• Guide clients through Morningstar Retirement’s multiple product user interfaces.
• Increase adoption and retention of managed account service.
• Provide guidance and support to financial advisors using Plan Advantage.
• Collaborate with operations team to investigate and resolve issues.
• Communicate with teammates and team leaders regarding recurrent issues.
• Share customer feedback with management.
• College degree or equivalent work experience.
• Excellent communication and interpersonal skills.
• Prior experience working in a customer service environment.
• Attention to detail and accuracy in client interactions.
• Proactive and creative thinking skills with a collaborative approach to problem-solving.
• Proficiencies in Microsoft Office Suite.

Good to Have

• Prior experience supporting financial products or financial software solutions.
• Bilingual in Spanish.

Perks & Benefits

• 75% 401k match up to 7%
• Stock Ownership Potential
• Company provided life insurance - 1x salary + commission
• Comprehensive health benefits (medical/dental/vision)
• Potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually)
• Additional medical Wellness Incentives - up to $300-$600 annual
• Company-provided long- and short-term disability insurance
• Trust-Based Time Off
• 6-week Paid Sabbatical Program
• 6-Week Paid Family Caregiving Leave
• Competitive 8-24 Week Paid Parental Bonding Leave
• Adoption Assistance
• Leadership Coaching & Formal Mentorship Opportunities
• Annual Education Stipend
• Tuition Reimbursement
• Charitable Matching Gifts program
• Dollars for Doers volunteer program
• Paid volunteering days
• 15+ Employee Resource & Affinity Groups

The Group

Morningstar's mission is to create products that help investors achieve their financial goals. For the Retirement group, that means building products and solutions that help employers maximize the value of their workplace retirement plans and put individuals on the path to better retirement outcomes. Retirement is a high-growth area for Morningstar offering a diverse suite of technology and investment-based solutions. Our unique client base includes retirement plan providers, sponsors, advisors, consultants, and participants. The Retirement Services Center within Morningstar Retirement is critical to achieving our mission of helping individuals achieve a better retirement.

The Role

We are seeking a motivated and compassionate person with a strong desire to help others. As a Retirement Services Representative, you will respond to inquiries from retirement plan participants who are current or prospective clients of our managed account service, Morningstar Retirement Manager. Your responsibility will be to help individuals navigate our online platform and to promote the value of our personalized savings and investment advice. You will also respond to questions from retirement plan advisors regarding our fiduciary services product, Plan Advantage. As advisors build, review, and manage their own clients’ retirement plan menus, you will provide key guidance and product expertise. This is an ideal position for someone who is eager to enter the retirement industry and passionate about helping investors achieve their long-term goals. It is based in our Chicago office.

Responsibilities:

• Respond to inbound client inquiries via phone and email.
• Guide clients through the user interfaces of Morningstar Retirement’s multiple products, demonstrating exceptional product knowledge.
• Increase adoption and retention of our managed account service by promoting the value of risk-appropriate portfolios and explaining our methodology in accessible and concise language.
• Provide guidance and support to financial advisors as they utilize Plan Advantage to build and review their clients’ retirement plans.
• Collaborate with our operations team to investigate and resolve issues as they arise, serving as a key point of contact between clients and internal experts.
• Communicate with teammates and team leaders regarding recurrent issues.
• Share customer feedback with management to continuously improve the client experience.

Qualifications:

• College degree or equivalent work experience.
• Excellent communication and interpersonal skills.
• Prior experience working in a customer service environment.
• Attention to detail and accuracy in client interactions.
• Proactive and creative thinking skills with a collaborative approach to problem-solving.
• Proficiencies in Microsoft Office Suite, including PowerPoint, Excel, and Word.
• Prior experience supporting financial products or financial software solutions is a plus.
• Bilingual in Spanish preferred.

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

Financial Health

• 75% 401k match up to 7%
• Stock Ownership Potential
• Company provided life insurance - 1x salary + commission

Physical Health

• Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
• Additional medical Wellness Incentives - up to $300-$600 annual
• Company-provided long- and short-term disability insurance

Emotional Health

• Trust-Based Time Off
• 6-week Paid Sabbatical Program
• 6-Week Paid Family Caregiving Leave
• Competitive 8-24 Week Paid Parental Bonding Leave
• Adoption Assistance
• Leadership Coaching & Formal Mentorship Opportunities
• Annual Education Stipend
• Tuition Reimbursement

Social Health

• Charitable Matching Gifts program
• Dollars for Doers volunteer program
• Paid volunteering days
• 15+ Employee Resource & Affinity Groups

Total Cash Compensation Range

$59,900.00 - 101,825.00 USD Annual

Inclusive of annual base salary and target incentive

If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

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