Salesforce Administrator

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Salesforce Administrator at iManage Means…

You are a systems-driven, detail-oriented problem solver who thrives at the intersection of technology, data, and process. In this role, you’ll ensure the reliability, scalability, and efficiency of our global Salesforce environment — the backbone of our GTM operations.

You’ll manage and optimize the end-to-end Salesforce ecosystem, ensuring our Sales, Customer Success, and Marketing teams have the tools, data, and automations they need to operate efficiently. Your work will directly influence how iManage enables productivity, enforces data integrity, and supports business growth across regions.

This role is a great fit for someone who loves solving complex system challenges, understands the rhythm of SaaS go-to-market operations, and is excited to make a measurable impact through clean data, optimized processes, and a world-class Salesforce experience.

iM Responsible For…

• Translating business requirements into scalable, sustainable technical solutions.
• Building and optimizing automation (Flows, Process Builder, Workflow Rules) to streamline operations.
• Developing and maintaining reports, dashboards, and visualizations to empower business teams.
• Enforcing data quality standards and system governance.
• Maintaining clear documentation of processes, configurations, and changes.
• Ensuring compliance with internal policies, security protocols, and external regulations.
• Collaborating with Sales, Marketing, Customer Success, and Finance to enhance workflows.
• Partnering with IT and vendors on integrations, upgrades, and system improvements.
• Managing user setup, profiles, roles, permissions, and security settings.
• Creating and maintaining custom objects, fields, page layouts, record types, flows, validation rules, and approval processes.
• Overseeing data management, including deduplication, cleansing, imports, and governance.
• Acting as the Salesforce subject matter expert for the organization.
• Mentoring junior administrators and sharing best practices.
• Contributing to roadmap planning and long-term Salesforce strategy.

iM Qualified Because I Have…

• 6–8+ years of Salesforce administration experience.
• Expertise in Sales Cloud, Service Cloud, and Experience Cloud.
• A mastery of Salesforce automation tools (especially Flows) with a focus on bulk-safe, maintainable design.
• Strong reporting and dashboard development skills.
• Proven success managing roles, profiles, permission sets, sharing rules, and data security.
• Hands-on experience with integrations across GTM business systems.
• Data operations expertise and a mindset for accuracy, integrity, and scalability.
• Strong analytical and problem-solving skills for diagnosing automation and data issues.
• Excellent cross-functional communication and requirements-gathering skills.
• A scale-first, future-proof mindset with continual learning on Salesforce releases, AppExchange tools, and best practices.

Bonus Points If I Have...

• Salesforce certifications (Admin, Advanced Admin, Platform App Builder).
• Salesforce.com Certified Administrator (SU12).
• Salesforce.com Certified Force.com Developer (WI13).
• Salesforce Certified Integration Architect.
• Experience designing governance processes to prevent org sprawl.
• An active participation in the Salesforce ecosystem (Trailhead, community groups, forums).

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

The overall US annual base salary range for this position is $115,000–$140,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review.

About iManage…

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

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