Service Appointment Coordinator

Westminster Toyota is seeking a full-time Service Appointment Coordinator and Receptionist. This role involves answering customer phone calls, directing them to the service team, and booking appointments via phone and email. The coordinator will also make reminder calls, run daily reports, and interact directly with the public. The ideal candidate is happy, outgoing, and enjoys helping people, contributing to a positive customer experience.

Must Have

• Answer customer phone calls and direct them to the correct Service team members
• Book appointments over the phone for customers
• Respond to and book appointments from email requests
• Make outgoing reminder phone calls
• Run daily reports on the computer
• Work directly with the public
• Strong organizational skills
• Excellent telephone manners
• Experienced at working on a team
• Strong computer skills
• Self-starter capable of working independently
• Experienced at providing excellent customer service
• Solutions oriented individual

Good to Have

• Reynolds and Reynolds experience

Perks & Benefits

• Supportive work environment
• Diverse work environment
• Fun environment

Company Description

Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. The dealership is located at 1050 Boyd street in Queensborough, New Westminster.

Why join Westminster Toyota?

Our staff work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends and why our staff stay with us for a long time. Come and be a part of this growing business!

Job Description

Westminster Toyota is currently seeking a full time Service Appointment Coordinator and Receptionist to join our busy Service Department.

This role is responsible for answering customer phone calls and directing those calls to the correct Service team members. This person will also book appointments over the phone for customers and respond and book appointments that come in as an email request. The appointment coordinator is responsible for making outgoing reminder phone calls, running daily reports on the computer and working directly with the public. We are looking for someone who is happy, outgoing and enjoys helping people.

Qualifications

You must possess the following qualifications:

• Strong organizational skills
• Excellent telephone manners
• Experienced at working on a team
• Strong computer skills (Reynolds and Reynolds experience an asset but not mandatory)
• Self starter that is capable of working independently
• Experienced at providing excellent customer service
• Solutions oriented individual

Additional Information

This is a full time position.