TCG / Store Sales & CS Representative

2 Months ago • All levels • Sales • $3,504,000 PA - $5,400,000 PA

Job Summary

Job Description

The role involves sales and customer support for the new trading card game 'Xross Stars', released in April. Responsibilities include proposing, executing, and evaluating strategies. The position requires building relationships with stores, handling customer inquiries, promoting sales, collecting customer feedback, and collaborating with internal departments to solve problems. The company aims to enhance its IP value and maximize customer satisfaction. This role is crucial during the service launch phase, offering potential involvement in new business initiatives. The ideal candidate should possess sales or customer support experience, basic PC skills, a strong interest in VTubers, streamers, and trading card games, along with excellent communication and teamwork abilities.
Must have:
  • Experience in sales or customer support
  • Basic PC skills (Excel, Word, PowerPoint)
  • Strong interest and understanding of VTubers, streamers, and trading card games
  • Communication and teamwork skills
Good to have:
  • Experience in the entertainment industry
  • Experience in planning sales promotion
  • Experience using customer management systems
  • Experience in product promotion marketing

Job Details

仕事内容

"100年先のesportsのために"をビジョンに掲げ、esports教育事業やesports関連事業を展開しています株式会社Game & Co.にて、下記業務をお任せします。

4月にリリース発表のありました新たなトレーディングカードゲーム『Xross Stars』の店舗向け営業およびカスタマーサポート対応を含む提案・実行・効果検証までを一貫して担当。

店舗営業とカスタマーサポートを通じて、当社IPの価値向上と顧客満足度の最大化を実現していただく方を募集しています。

現在サービス立ち上げ期であり、今後は新規事業のグロースや、別サービスの展開をしていく予定の為、これまでのご経験によっては、新規事業の立ち上げにも関わって頂けます。

【主な業務内容】  
・店舗への営業活動と関係構築
・顧客からの問い合わせ対応とサポート業務
・商品、サービスの提案と販売促進活動
・顧客フィードバックの収集と分析
・社内関係部署との連携による課題解決

必須スキル

・営業またはカスタマーサポートの実務経験
・基本的なPCスキル(Excel、Word、PowerPoint)
・VTuberや配信者、トレーディングカードゲームへの強い興味と理解
・コミュニケーション能力と協調性

歓迎スキル

・エンターテインメント業界での就業経験
・販売促進企画の立案経験
・顧客管理システムの活用経験
・商品販促マーケティングの経験

求める人物像

・Brave groupのパーパス『世界に、日本の冒険心を』ミッション『80億の、心をうちぬけ』を一緒に体現できる方
・自発的な貢献意欲を発揮し、新しい事への挑戦を楽しめる方
・試行錯誤をしながら自己成長を実感したい方
・自身の仕事に責任を持ち圧倒的スピードで実行できる方
・妥協せず細かい部分まで品質にこだわれる方
・互いにリスペクトしチームで業務を遂行できる方

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