Technical Account Manager

2 Months ago • 5 Years + • Account Management

Job Summary

Job Description

As a Technical Account Manager at Tencent Cloud, you will act as a trusted advisor to key accounts. Your role involves providing tailored solutions using Tencent Cloud products, addressing technical issues, optimizing business structures, and supporting operational expansion. You'll need to maintain constant communication with clients, identify pain points, and suggest improvements to enhance customer satisfaction. This includes anticipating and mitigating technical issues related to networks, load balancing, servers, and databases. The role requires strong collaboration and a high level of responsibility to ensure exceptional service and support.
Must have:
  • Bachelor’s degree in Computer Science or related field
  • 5 years in public cloud technical roles with client-facing experience
  • In-depth knowledge of Linux systems and TCP/IP protocols
  • Proficiency in using troubleshooting tools
  • Expertise in DNS, Load Balancing, CDN, databases, security attack and defense
  • Excellent communication skills in English and local language
Good to have:
  • Relevant public cloud certifications
  • Experience in audio/video technologies, SDK R&D, DevOps, big data, AI, TCE, and Docker
  • Proficiency in Chinese Mandarin at a business level

Job Details

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

Position Overview
As a Technical Account Manager at Tencent Cloud, you will serve as a trusted advisor to key accounts, leveraging your deep understanding of their business scenarios to provide tailored solutions using Tencent Cloud products. You will address technical issues, optimize business structures, and assist in expanding operations, maintaining close communication with clients to gain insights and suggest improvements. Proactively anticipating and mitigating potential technical problems, you will resolve complex issues related to networks, load balancing, servers, and databases. This role requires a high level of responsibility and collaboration, ensuring clients receive exceptional service and support in a dynamic environment.

Responsibilities:

  • Possess a deep understanding of business scenarios for key accounts to align with Tencent Cloud products and solutions. Assist customers in resolving technical issues, optimizing business structures, and expanding operations.
  • Maintain close communication with key accounts to identify pain points and suggest product improvements. Strive to enhance customer satisfaction and product experience.
  • Provide proactive services to foresee and prevent technical problems. Efficiently address and resolve technical issues related to networks, load balancing, servers, databases, and more.

Who We Look For

  • Bachelor’s degree or above in Computer Science or a related field. Relevant public cloud certifications are highly preferred.
  • Minimum of 5 years in public cloud technical roles with direct client-facing experience.
  • In-depth knowledge and hands-on experience with Linux systems and TCP/IP protocols.
  • Proficiency in using troubleshooting tools for analysis and performance tuning.
  • Expertise in DNS, Load Balancing, CDN, databases, security attack and defense, disaster recovery architectures, and high concurrency optimization.
  • Experience in audio/video technologies, SDK R&D, DevOps, big data, AI, Tencent Cloud Engine (TCE), and Docker is advantageous.
  • Excellent communication skills in English and local language. Proficiency in Chinese Mandarin at a business level is highly preferred.
  • Customer-service oriented and collaborative.
  • Strong sense of responsibility and able to thrive in a fast-paced environment.


#LI-JY1

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Similar Jobs

IMC - Business Intelligence Developer

IMC

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Yahoo - Principal Product Manager – Personalization

Yahoo

United States (Hybrid)
1 Year ago
Feld Entertainment - Cycle Counter

Feld Entertainment

Jessup, Maryland, United States (On-Site)
5 Years ago
WongDoody - PRODUCT SERVICE DESIGNER, TAIWAN

WongDoody

Taipei City, Taiwan (On-Site)
8 Months ago
Welltech - Senior User Acquisition Manager

Welltech

Limassol, Limassol, Cyprus (Hybrid)
3 Weeks ago
GOAT Group - Manager, CRM

GOAT Group

United States (Remote)
2 Months ago
Saviynt - Identity Security - Technical Account Manager

Saviynt

Warsaw, Masovian Voivodeship, Poland (Remote)
1 Month ago
Paytm - Associate-Junior Manager-Key Account Management GT

Paytm

Pune, Maharashtra, India (On-Site)
1 Month ago
kaizen gaming  - Senior Accounting Analyst

kaizen gaming

Athens, Greece (Hybrid)
1 Month ago
EvenUp - Account Executive

EvenUp

New York, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Salesforce - Platform Solution Engineer

Salesforce

Brussels, Brussels, Belgium (Hybrid)
1 Week ago
Palo Alto Networks - Revenue Manager - NPI

Palo Alto Networks

Santa Clara, California, United States (On-Site)
2 Weeks ago
Wind River - Technical Leader - DO178 V&V

Wind River

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Next Level Business Services - DevOps Engineer

Next Level Business Services

Redmond, Washington, United States (On-Site)
9 Months ago
Capgemini - RPA Project Manager

Capgemini

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Domo - Technical Success Manager

Domo

American Fork, Utah, United States (On-Site)
3 Months ago
Zeeco, Inc. - Maintenance Person

Zeeco, Inc.

Stamford, England, United Kingdom (On-Site)
9 Months ago
Yodo1 - Business Development Manager, Game Publishing

Yodo1

United States (Remote)
7 Months ago
Glean - AI Outcomes Manager

Glean

Palo Alto, California, United States (On-Site)
2 Months ago
Kulfi Collective - Senior Creative Director

Kulfi Collective

Mumbai, Maharashtra, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Seoul, South Korea

Krafton - Game Security Platform Engineer

Krafton

Seoul, South Korea (On-Site)
4 Months ago
Scanline VFX - Lead FX Artist

Scanline VFX

Seoul, South Korea (Hybrid)
4 Months ago
Krafton - Publishing Platform Product Manager (Creator Network)

Krafton

Seoul, South Korea (On-Site)
3 Months ago
Uniswap Labs - Senior Policy Associate, APAC

Uniswap Labs

Seoul, South Korea (Remote)
2 Weeks ago
USE Insider - Solutions Architect - Korea

USE Insider

Seoul, South Korea (Hybrid)
9 Months ago
Outschool - Senior Software Engineer

Outschool

Busan, Busan, South Korea (Remote)
2 Weeks ago
eBay - Health Food Category Manager

eBay

Seoul, South Korea (Hybrid)
1 Week ago
Moloco - Machine Learning Engineer

Moloco

Seoul, South Korea (On-Site)
2 Months ago
Krafton - AI Adoption Specialist

Krafton

Seoul, South Korea (On-Site)
4 Months ago
Virtuos - Lead Artist

Virtuos

South Korea (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

deel. - Payroll Implementation Specialist

deel.

Australia (Remote)
5 Days ago
Egnyte - Account Executive 1 - West

Egnyte

Draper, Utah, United States (On-Site)
5 Months ago
Axon - Senior Enterprise Account Executive

Axon

San Francisco, California, United States (Remote)
5 Months ago
Tech dome - Accountant

Tech dome

Indore, Madhya Pradesh, India (On-Site)
1 Month ago
Canonical - Systems & Controls Accountant

Canonical

(Remote)
2 Months ago
Toku - Payroll Operations Specialist

Toku

Mumbai, Maharashtra, India (Remote)
5 Months ago
Paytm - Key Account Manager Premium - Enterprise Mid Market

Paytm

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Red Points - Sales Account Executive

Red Points

Barcelona, Catalonia, Spain (On-Site)
1 Month ago
Workato - Enterprise Account Executive

Workato

Auckland, Auckland, New Zealand (On-Site)
2 Months ago
Rippling - Senior Accountant

Rippling

San Francisco, California, United States (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.Read MoreEqual Employment Opportunity at TencentAs an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.Read More

Shenzhen, Guangdong Province, China (On-Site)

Bellevue, Washington, United States (On-Site)

Munich, Bavaria, Germany (On-Site)

Shenzhen, Guangdong Province, China (On-Site)

Palo Alto, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Tencent

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug