Test Analyst For Contract

• Design Test Plans and manage the overall Test plan development.
• Execution of test cases and scenarios to ensure the functionality of the system.
• Attend LOB Discovery and Requirement/Build Workstreams.
• Responsible for documenting/surfacing issues and updating process steps and knowledge articles with these updates.
• Track overall test progress and defects.
• Creates/maintains test reporting.
• Coordinate resolution and retest of defects.
• Collaborate with the broader testing team to provide feedback on test cases.
• Support in managing a central repository of Test documents, scripts, and materials.
• Working with product managers to prioritize defects and issue resolution.
• Provide leadership, guidance, and support to Test Facilitators and testers.
• Shares defects in conversations with Product and Genesys.

Skills: Experience in/with

• BSc/BA in Computer Science, Engineering, or a related field
• 3 – 8 years of Testing experience
• Preferable experience with Python, Automation, Selenium, TSYS and IVR Testing
• Familiarity with Agile frameworks and regression testing is a plus.
• Project management skills and the ability to work well in a team.
• Analytical mind and problem-solving aptitude
• Software quality assurance
• Critical thinking
• Writing and managing test cases and plans
• Strong communication skills. Communicating status with multiple levels of project leaders
• Reliable; we need candidates that will be able to participate the entire time and typically at the same time as the rest of their group.
• Attention to detail.
• Review and assessment.
• Organization skill – tracking, documentation
• Team leadership – Drive, Collaboration, influence without authority
• Retail Industry and Call Center industry experience preferred.

Candidates will be required to work during US Business hours.