Bilingual Senior Collections Representative

Location(s): Mississauga

Job Schedule: Full-time, Hybrid

Preferred Degree: Bachelor

Sponsorship: No

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.  

Learn more about Nissan’s future here: https://www.youtube.com/watch?v=EDJ3GVA1QRw 

We are currently looking for a Bilingual Senior Collections Representative to join our team in Mississauga, Ontario.

A Day in the Life:   

• Collection calls and/or correspondence on past due accounts greater than 90 days past due.

• Provide customer service regarding collection issues, process, and review account adjustments, resolve client discrepancies and short payments.

• Responsible for monitoring and maintaining assigned accounts – customer calls, skip tracing, account adjustments, small and large balance write offs and customer reconciliations.

• Accountable for reducing delinquency in their assigned region and queue. Must communicate and follow up effectively with customers, dealers, and team on a daily basis.

• Complete weekly and monthly reporting to direct supervisor on phone statistics, reports, legal and bailiff assignments.

• Perform other assigned tasks and duties necessary to support the Collections department.

• Mentor a team of up to 10 staff members on collection strategies, queue, and call management.

• Coach, train, and guide new collections representatives.

Who We’re Looking for:     

• Bachelor’s Degree or College Diploma in Business preferred - or equivalent years of experience.

• Minimum of 1-3 years of experience in Auto Financing (preferred) including Collections.

• Excellent communication skills in both French and English, written and oral.

• Proficiency with MS Software, including Excel, Word, and Outlook.

• The incumbent must have excellent telephone, interpersonal, organization and diplomacy skills.  Interpersonal communications in this position focus on hearing and resolving contentious client issues professionally and diplomatically. To do this effectively, the incumbent must have collaboration, advocating, counseling, effective listening, influencing, conflict resolution, moderation, negotiation skills and the ability to communicate complex information.

• Presentation skills are also necessary for biweekly and monthly meetings.

What You’ll Look Forward to as a Bilingual Senior Collections Representative at Nissan:

Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.                                                                                                                  

Autonomy and Impact: You’ll have real autonomy to drive changes in the business and the opportunity to develop and expand your skills. From day one you’ll have responsibility to tackle problems and use your unique problem-solving approach with support from your team to solve challenges across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). https://publications.livewellatnissan.com/wp-content/uploads/Nissan-2024-RecruitmentOverview.pdf

The Nissan Way sets our company way of doing things, with the values underpinning how we can work together to achieve success. Explore more here: https://www.nissan-global.com/EN/COMPANY/LIFE_AT_NISSAN/ 

Fuel your career with innovation and purpose by joining Nissan, a company dedicated to enriching other’s lives.

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.