Customer Service Representative

Join our team and deliver exceptional customer experiences as a Customer Service Representative. In this role, you’ll ensure a world-class experience for our direct consumers and Warranty RMA services by handling inquiries with professionalism, meeting product delivery and return expectations, and championing Corsair’s commitment to quality.

Responsibilities and Expectations

• Serve as the first point of contact for consumer inquiries via Zendesk CRM.
• Demonstrate customer-focused communication skills and professionalism across all levels of the organization.
• Build and maintain strong relationships that reflect Corsair’s core values.
• Seek opportunities to enhance and improve the customer experience continuously.
• Clearly communicate and execute Corsair’s Limited Warranty Policy.

Qualifications

• Education: BA/BS preferred, or a combination of education and work experience.
• Language Skills: Fluent in English; bilingual capabilities are a plus.
• Experience:
  • Prior experience in a multichannel customer service role (phone, email, CRM, live chat) preferred.
  • Familiarity with Oracle, Shopify, Zendesk, and all Microsoft Tools.
• Professional Skills:
  • Strong written and verbal communication skills with excellent grammar and attention to detail.
  • Ability to type at least 60 words per minute (WPM) with a professional level of keyboard accuracy.
  • Proficient in time management and prioritization, with the ability to meet deadlines under pressure.

Attributes

• Empathetic and skilled at understanding customer concerns.
• Calm under pressure and capable of de-escalating tense situations with professionalism and tact.
• Enthusiastic, dependable, and customer-oriented mindset.
• High attention to detail and accuracy in processing orders.

Additional Information

• Schedule: Weekends required; some holidays may be required.

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we’d love to hear from you!