People Product Lead

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

London/UK Remote | 💰£85,000 + Benefits | Hear from the team ✨

⭐ Our People Product team

We call it Monzo Magic. Mission. Action. Growth. Inclusion. Care.

It runs through everything we do. And within the People Collective, it’s how we set Monzo up for success by bringing together mission-led people to do work and banking differently.

We’ve built a culture that centres on our customers and brings together the best of tech with the best of banking. We empower a diverse, high-performing, innovative and agile workforce to do the most impactful work of their careers.

Scaling that culture and way of working is no small task. But it’s a mission we’re fully committed to.

As we grow, we want to make sure every Monzonaut feels supported, seen and set up to succeed. That means being thoughtful about how we design the experience of working here, and building it in a way that’s sustainable, inclusive and scalable. We’re hiring our first People Product Lead to help us do exactly that.

We’re building a small yet mighty People Product squad of two, focused on taking ownership of the key moments across the employee lifecycle.

Some areas already have a foundation in place, like performance and succession. Others haven’t been built yet or don’t have clear ownership. This new role is about designing experiences that work well for people and for Monzo.

We’re looking for someone who can:

• Take on big, undefined problems and turn them into simple, useful solutions
• Build new products and improve existing ones that no longer fit
• Own high-impact programmes while staying responsive to future priorities

🔑 You’ll play a key role by...

You’ll move between leading long-term initiatives, shipping new ideas and improving the everyday experiences that affect Monzonauts.

Redesigning what’s not working

We’ve outgrown some of our processes. You’ll step back, assess the friction and rebuild thoughtfully. This might include:

• Redesigning our off-boarding process to generate useful insights and support better transitions
• Running retros with teams to identify friction points and improve how we manage projects
• Rethinking how the People Collective plans, prioritises and delivers cross-functional work

Owning key programmes

You’ll lead two foundational people products that support performance and talent growth.

• Own our performance process, including our philosophy, cycle, tooling and feedback
• Lead succession and talent planning in collaboration with leaders and people partners
• Continually assess and improve these programmes to keep them impactful and inclusive

Planning for what’s next

You’ll help us spot what’s around the corner and get ahead of it.

• Identify areas we haven’t had capacity to explore but know we’ll need
• Support Monzo's evolution, helping us anticipate and deliver the people-related building blocks as we scale
• Shape our approach to organisational effectiveness, including team structures and decision-making rhythms

Designing from scratch

Some challenges don’t yet have a home. Here’s some examples of what you might tackle from insight to implementation:

• Creating a consistent and supportive process for Monzonauts returning from extended leave, such as parental or caregiver leave
• Defining what retirement looks like at Monzo, a space we’ve never tackled before
• Improving coordination between the People team and our internal content team, including governance and workflow clarity

🤩 We’d love to hear from you if…

• You’ve built people products or programmes from the ground up, especially in fast-growing or tech-first companies
• You care deeply about employee experience and have a track record of improving it through thoughtful design
• You’re outcome-focused and able to make decisions that balance idealism with pragmatism
• You’re energised by ambiguity and enjoy making sense of open questions
• You work well across teams and bring others with you when building something new
• You understand how tech can support people systems, even if you’re not an engineer or systems expert
• You want to help Monzo set a new standard for how companies support and grow their people

How you'll work...

• Start with purpose: Keep the goals clear and focus on the problems we’re trying to solve
• Design for people: Create experiences that are intuitive, equitable and able to scale with Monzo
• Work like a product thinker: Prioritise outcomes, run tests and iterate as you learn
• Collaborate across functions: Partner closely with People Ops, Tech, Reward, Content and People Partners
• Use good judgment: Know when to optimise, when to rebuild and when to leave something alone
• Stay curious: Explore new ideas, learn from others and help us keep evolving

🙌 What’s in it for you

💰£85,000 ➕ share options.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4 key steps

• Intro call with the recruiting team
• Call with the hiring manager
• A take-home presentation task
• Final stage with key peers 

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to businesshiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊