Field Services Engineer

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Us
Dedrone by Axon is a partnership between Dedrone, the global leader in airspace security, and Axon, a pioneer in public safety technology. Together, we provide cutting-edge solutions to detect, identify, track, and mitigate unauthorized drones, protecting critical assets, events, and environments worldwide.
We are seeking a versatile and tech-savvy Field Services Engineer to join our team. This role is ideal for someone with a strong technical foundation who enjoys hands-on work, including deploying and installing advanced Dedrone systems across diverse environments, such as rooftops, fields, and event venues.
Be part of a transformative partnership between Axon and Dedrone, providing solutions that redefine airspace security.
Gain hands-on experience with advanced technologies in a dynamic and impactful role.
Work in a collaborative environment that values innovation, integrity, and performance.

What We Need:

• System  Installation and Deployment:
  • Perform  on-site installations of Dedrone by Axon systems, including mounting  sensors, cameras, and other components in a variety of environments  (e.g., rooftops, open fields, high-security areas).
  • Conduct  wiring, cabling, and system integration tasks to ensure proper  connectivity and functionality.
• System  Configuration and Testing:
  • Configure  Dedrone by Axon systems according to site-specific requirements and  customer needs.
  • Perform  system testing and troubleshooting to ensure optimal performance before  handover to the customer.
  • Provide  technical documentation and detailed reporting for installations and  troubleshooting efforts.
• Customer  Support:
  • Serve  as the on-site technical point of contact for customers during  installations and events.
  • Provide  training and guidance to customers on system operation and maintenance.
  • Respond  promptly to customer inquiries and escalate issues as needed.
• Maintenance  and Upgrades:
  • Conduct  routine maintenance and software updates to ensure system reliability.
  • Assist  with retrofits and upgrades to existing systems as new Dedrone  technologies are introduced.
• Collaboration:
  • Work  closely with internal teams, including engineering, product development,  and customer success, to ensure seamless deployment and support of  Dedrone by Axon solutions.
• Safety  and Compliance:
  • Adhere  to safety guidelines and protocols for working in diverse environments,  including rooftops and outdoor installations.
  • Ensure  compliance with all site-specific regulations and requirements.

What You Bring:

• Experience:
  • 2+  years of hands-on technical fieldwork, including system installations or  maintenance.
  • Experience  working with security systems, sensors, or networked technology  preferred.
  • Familiarity  with tools and techniques for installation in varied environments (e.g.,  rooftops, outdoor sites).
• Skills:
  • Strong  technical problem-solving skills, with the ability to troubleshoot  hardware and software issues.
  • Basic  understanding of networking, including IP configuration and wireless  communication.
  • Excellent  communication skills to interact with customers and cross-functional  teams effectively.
• Knowledge:
  • Understanding  counter-drone technologies or security systems is a plus.
  • Familiarity  with Axon’s ecosystem of public safety solutions is beneficial.
• Physical  Requirements:
  • Comfortable  working at heights, in outdoor environments, and under varying weather  conditions.
  • Ability  to lift and carry equipment up to 50 pounds.
• Education:
  • Associate’s  degree in a technical field or equivalent experience; certifications in  networking or security systems are a bonus.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.