Job Posting Title

QA Manager

Why Big Fish Games?

Big Fish Games is the home of some of the biggest hit mobile casual games including EverMerge, Gummy Drop!, Cooking Craze, Fairway Solitaire, and many more.

• We are curious and constantly seek improvement in all we do because that’s what our business demands

• We operate with good intentions, confidence, and humility

• We welcome diversity of background, thought, and experience

• We listen actively and value each other

• We foster a fun environment that inspires creativity

Overview

As a QA Manager you will oversee all aspects of software testing operations for EverMerge. You will conceptualize the right quality program to support development of EverMerge and continuously drive team maturity. You will have experience with creating & evolving quality assurance processes, developing overarching test strategies, providing regular status updates with project metric data to stakeholders, establishing & maintaining relationships with external QA partners, and driving the mindset of QA as a discipline. The role of QA Manager often calls for adaptability and flexibility on a day-by-day basis, and partners with game team leaders and the QA Director to look to the future and prepare the team for continued success.

What You'll Do

• Develop, implement, and regularly iterate upon QA processes, programs, and activities
• Seek out and deploy new tools and automation opportunities
• Drive upstream quality and a shift-left mindset
• Work closely with management to develop, monitor, and meet departmental and company KPIs
• Communicate to peers & stakeholders on test strategies, game client risks, and mitigation plans
• Partner with Production to define quality and risk for each release
• Participate in analyzing the trends in live issues and assist in the planning and resolution of said issues
• Conduct or participate in sprint retrospectives, pre-mortems, and post-mortems
• Conduct regular one-on-ones with direct reports, providing clear feedback and support
• Manage the professional growth & development of Lead- and Senior- level personnel
• Assist with the onboarding and training of new QA staff

What We're Looking For

• 5+ years of software test management experience in a live operations environment
• Experience with tracking sprint metrics (bug burndown, defect escape rates, etc.) and GaaS monitoring metrics (crash rates, ANR rates, etc.)
• Experience with creating test materials, including documentation of best practices, and advocacy of strategies for effective testing and increasing quality
• Experience working in cross-functional teams
• Experience working with outsourced QA vendors and managing offshore and/or remote QA teams
• Proven success with coaching, mentoring, and supporting career growth for direct reports
• Proven experience using data to drive quality decisions
• Familiarity with test management tools such as JIRA and TestRail

Benefits And Beyond

Employees constantly rate Big Fish Games highly for its leadership, flexibility, well-being, diversity and inclusion through quarterly surveys.

• FLEX-Forward work environment: Customize the when, where, and how you work while delivering goals

• Health & More: Medical, dental, vision, life, disability, Teladoc services, employee assistance program (EAP)

• Work-Life: Wellness Friday (half-days), paid time off, parental leave, flexible work policy, studio holiday closure (Enjoy the week between Christmas and New Year!)

• Wellbeing: Wellness fairs, weekly virtual workout classes, 24/7 access to mental health and wellbeing support, free therapy and counseling sessions for you and your family

• Wealth Care: 401k or GRRSP for Canadian employees, flexible spending account (FSA), employee discounts, employee stock, purchase program

• Learn & Grow: LinkedIn Learning subscription, mentorship program, career development, individual development plans, educational assistance on job-related professional development

• Community & Fun: Company social events, employee impact groups, company swag, volunteer opportunities

About Big Fish

Building upon our 20-year legacy as a leader in the biggest gaming categories in the world, we are innovating and developing new products within the casual space to add to our extensive portfolio. Big Fish is dedicated to delivering amazing experiences for players to connect, compete and discover play, anywhere and on any device. This means games for broad global audiences in genres that are easy to learn, and difficult to master. Be a part of the team from the start.

Big Fish is part of Pixel United, the free-to-play, mobile-first video games business of Aristocrat Leisure Ltd (ASX: ALL)!

Big Fish Games is an equal opportunity employer. We bring unique talents together to build something special that’s why we welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

Location

New Orleans, LA, US

Job family

Game Tester

Contract Type

Regular

Time Type

Full time

Company

Big Fish Games

Travel Expectations

None

Pay Range

$86,537-$160,712

Pay Rate Type

Salary