Senior Backend Engineer - User Help Experience

Join the team redefining how the world experiences design

Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time-consuming, and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide. But you have a choice in where and how you work—we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales, change continues to be part of our DNA—but we like to think that’s all part of the fun. This will give you a flavour of the type of things you’ll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• Building services, tools, and frameworks that help rapidly and effectively solve user issues across multiple domains.

• Collaborating closely with stakeholders and designers to create world-class support experiences.

• Developing AI-powered conversational support, guided user experiences, and automated issue resolution.

• Creating interactive self-help tools that enhance user experience while minimising reliance on support specialists.

• Identifying and improving methodologies for backend engineering best practices.

• Finding opportunities for cross-team collaboration to work on new ideas and improvements.

• Mentoring and empowering other engineers within the team.
 

You’re probably a match if

• You’re a Senior Backend Engineer with a proven track record of solving complex problems.

• You have disciplined coding practices, experience with code reviews and pull requests, and you model best practices to your peers.

• You enjoy working collaboratively with team members, communicating effectively, and taking ownership of projects and outcomes.

• You have experience building scalable backend services and optimising AI-driven solutions for user support.

• You’ve perfected the balance between big-picture thinking and nailing the details.

• You’re excited by the opportunity to contribute to a rapidly growing and critical function of Canva and improve the help experience for millions of people around the world.

About the team

The User Help Experience group is part of the User Voice Supergroup. The Contextual Self-Help team’s mission is to empower users to solve their issues through interactive self-help, AI-powered experiences, and automation.

We work closely with the Help AI Platform, Help Center, and Support Handover teams to build:

•  AI-driven conversational support tools
• Automated resolution flows
• Streamlined user help experiences
   

Join us if you love:

•  Understanding user pain points and designing solutions that scale
•  Collaborating across engineering, data, ML/AI, product, and design
•  Creating intuitive self-help systems that improve the support experience for millions of users

What’s in it for you?

Achieving our crazy big goals motivates us to work hard—and we do—but you’ll experience plenty of moments of magic, connectivity, and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

•  Equity packages – we want our success to be yours too.
• Inclusive parental leave policy that supports all parents & carers.
•  An annual Vibe & Thrive allowance to support your well-being, social connection, office setup & more.
•  Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally.

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above—we still want to hear from you!

Please note that interviews are conducted virtually.