Solutions Support Associate (Internal Recruitment)

The PE Solutions Support Associate is a full-time position, reporting to: providing logistical, administrative and operations support. This person will ensure that records and tools are created and maintained to help PE Solutions Team become more efficient by reducing additional time needed to gather data or set-up reporting.

Responsibilities:

• Responding to and managing routine and non-routine inquiries from internal team, prospects and clients, including events, calls and visits related to all Player Engagement lines of business.
• Reviewing proposals, contracts, and operations documents for compliance and administration, in collaboration with the business unit and sales support.
• Coordinating with the sales team, operations team, and partner organizations for any support and documentation needed for proposals, contracts and compliance.
• Formatting final documents and ensuring they are presented in accordance with the business and client stipulations
• Ensuring information relevant to the Player Engagement process is available and shared efficiently & effectively within the company
• Maintaining the company database/s (Salesforce) of prospects, proposals, operations and client/partner contacts
• Reporting and analysis focused on managing the internal client database, generating status reports, and ensuring compliance. This involves collecting and organizing client data, tracking key metrics and maintaining accurate records. By providing clear insights and recommendations, this process supports compliance efforts and keeps stakeholders informed about internal client status and data integrity.

Technical Skills:

• Proficient in maintaining and organizing internal client databases, ensuring accurate records of prospects, projects, and contacts.
• Skilled in reviewing and formatting proposals, contracts, and operations documents to meet compliance standards and client specifications.
• Ability to collect, analyze, and report on client data and key metrics, generating insightful status reports for stakeholders.
• Familiarity with tools and platforms (MS Office, Sharepoint, Salesforce, Hubspot) that facilitate coordination among sales teams, operations teams and partner organizations for effective document management.
• Strong verbal and written communication skills to respond to client inquiries and share information efficiently across the organization.

Behavioral Skills:

• Demonstrates a strong focus on accuracy and thoroughness when managing databases and reviewing documents.
• Works collaboratively with various teams, contributing to group efforts and maintaining positive working relationships.
• Exhibits a proactive approach to analyzing data, identifying trends, and drawing meaningful insights to inform decision-making.
• Adjusts to changing circumstances and priorities, handling multiple tasks effectively while maintaining a high level of quality.
• Capable of working with tight deadlines.
• Communicates information concisely and effectively, ensuring that all stakeholders are informed and engaged in the process.

• Ability to review and summarize complex documents 

• Minimum of 2 years’ experience in customer service/sales/marketing or related field is an advantage
• Knowledgeable in Salesforce, Google Suite, MS Office and reporting tools such as but not limited to Data Studio, PowerBI and project management tools

• To be discussed internally