Transition Lead
About the job
SummaryBy Outscal
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Internal Firm Services - OtherManagement Level
Senior ManagerJob Description & Summary
PwC Overview:At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services
PwC Middle East Overview:
Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond
Corporate Culture & Working Environment:
Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table
As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events
Line of Service and Overview:
Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems
Job Summary:
The Transition Lead will oversee the successful transition of services, ensuring a seamless handover of operations across Finance & Accounting, HR Services, and Contracts & Procurement. This role requires a professional with 12+ years of experience in shared services, BPO, managed services, corporate services, managing transitions, including planning, project monitoring, risk management, and change management to align stakeholders and ensure smooth execution.
Roles and Responsibilities:
Transition Planning & Execution:
Finalize a detailed, wave-wise Transition Plan covering all processes.
Oversee project progress, managing the Risk Register and RAID Log, and ensuring timely completion of tasks.
Track access requirements through the System Application Log.
Training & Knowledge Transfer:
Develop and implement a Training & KT Plan, ensuring day-wise training with SMEs and delivery teams.
Monitor process documentation via the DTP Plan and implement a Certification Plan to assess readiness.
Process Documentation & Approval:
Document processes during Knowledge Capture and finalize Desktop Procedures with MoCA SMEs.
Change Management:
Conduct Stakeholder Analysis to understand pain points and develop action plans for improvement.
Design and implement a Communication Plan to keep all stakeholders informed.
Communication & Monitoring:
Roll out communication assets as per plan, track changes, and address gaps or issues.
Preferred skills & Competencies:
Managing complex transitions, ideally in outsourcing or managed services.
Strong project management, risk management, and change management skills.
Excellent communication and stakeholder management abilities.
Experience in developing training and documentation strategies.
Previous experience in Finance & Accounting, HR Services, or Contracts & Procurement transitions.
Familiarity with large-scale transformation projects and managing multiple stakeholders.
Strategic mindset
Stakeholder management
Ability to influence
Communicate with impact
Project management
Results driven
Operational excellence
Minimum years experience required
- 12+ years of professional work experience
Additional application instructions
- N/A
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to 40%Available for Work Visa Sponsorship?
YesGovernment Clearance Required?
YesJob Posting End Date
About The Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.
Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
