Account Manager

What You'll Do

• The Group KAM will be overseeing and managing key accounts at a group or corporate level.
• Will communicate with partners at a senior level in order to resolve issues and inquiries.
• Will constantly collaborate with the internal teams to launch new projects for the internal brands/customers.
• Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecasts and tracks key account metrics.
• Actively communicates with relevant departments, to ensure the timely and successful delivery of solutions according to our partners’ needs and objectives.
• Resolves complaints and prevents additional issues by improving processes.
• Enhances department and organization’s reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Provides input on new processes and workflows as needed.
• Meets deadlines and communicate in advance when deadlines can’t be met.
• Identifies process gaps or lack of processes and propose resolutions.
• Creates and delivers on time internal weekly reports, monthly reports (as per communicated deadlines)
• Creates and delivers on time customer monthly reports and QBRs (as per communicated deadlines)
• Gets involved in x-functional projects, to achieve better processes, better products, better customer experience, etc.
• Knows and follows the existing processes when working with other teams - eg. Partnership team, Finance team, Legal, Compliance, etc.
• Keepshimself/herself informed about and follows the existing internal procedures – proactively asking for guidance or training when identifying a knowledge gap.
• Properly prioritizes the customer projects based on the urgency and importance communicated by the internal customers.
• Follows up constantly, tracking the progress of all the key strategic projects of the internal customers.
• Pushes the customers to go live with the key strategic vendor partners, especially in top markets/top brands.
• Proactively maintains a customer new opportunities list, with new vendors PP should implement to drive a higher performance level.
• Manages projects within client relationships, carry out client goals while meeting company goals.
• Identifies and develops new businesses, existing business growth opportunities with our partners and/or identify areas of improvement.
• Managescustomers challenging requests and/or issues escalation to appropriate departments.
• Collects and analyses data to learn more about partners’ performance trends.
• Forecasts and tracks client account metrics (GGR, Bets, RTP, revenues)
• Feeds back relevant customer suggestions for improvement to senior staff
• Stays up to date with company products and services, identifies industry trends and helps communicating and implementing it with the internal customers.
• Travels internationally, to meet the internal customers if and when needed (customer events, face to face meetings, etc).
• Knows the customers in his/her portfolio inside-out: markets, products, open issues and upcoming projects, main competitors, performance, business history.

What We're Looking For

• Is the main point of contact for the kick-off of new projects: the Global KAM will be the one identifying the correct stakeholders to be involved and contact them for a PM to be assigned, a dedicated tech team, QA, etc.
• Is the main point of contact for entering new markets, adding new content for the internal customers.
• The Global KAM will handle the paperwork for additional vendors to brands.
• The Global KAM will be the main point of contact for organizing internal meetings for internal customers project updates.
• Is the first point of business escalation internally and will escalate further to upper Management if needed, keeping the communication flowing between parties.
• The Global KAM will be the main point of contact and escalations.
• The Global KAM will attend internal alignment meetings where updates are given for the internal projects and ensure smooth communication of such updates to the internal customers.
• The Global KAM will be the one coordinating the meetings between the internal teams and internal customers, as he/she needs to be on top of all the communications.
• Commercial negotiations will be driven by Global KAM, with the support of Senior Management
• Global KAM will drive the marketing proposals, such as Wizard promos, Network promos.
• GAM will proactively drive new business internally – identifying key content per market/brand.

Requirements

• Minimum 4 years experience in the iGaming industry
• Minimum 2 years experience in a similar Key Account Manager role
• Project Management skills and experience are considered a plus.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations