Client Executive –IT & Digital Solutions (Monterrey, Hybrid)
2 Hours ago • 8 Years +
Account Management
Job Description
The Client Executive will manage large, complex accounts, building long-term relationships with senior executives and understanding client business strategies. This role involves driving joint business planning, identifying value-added IT and digital solutions, and creating new opportunities. The executive is accountable for client satisfaction, contract renewals, and issue resolution. Key requirements include fluency in English and Spanish, 8+ years in account management within IT services, familiarity with managed services, and proven P&L responsibility for client accounts.
Good To Have:
- Master’s degree (MBA or similar) preferred.
Must Have:
- Serve as a Client Executive for large, complex accounts.
- Develop long-term relationships with client senior executives and key stakeholders.
- Develop strong understanding of client business strategies, objectives, priorities and challenges.
- Drive joint business planning processes to identify value added solutions and services.
- Apply a consultative approach creating new / expanded large opportunities.
- Identify and qualify new business opportunities, presenting compelling business cases.
- Retain accountability for client satisfaction, leading in survey development, execution and evaluation.
- Collaborate with client, Sales & Sales Excellence, third-party suppliers and commercial management to negotiate and win contract renewals.
- Ensure client issues are addressed and resolved, and financial issues receive leadership attention.
- Fluent English and Spanish (written and spoken).
- Must be based in Monterrey with the ability to work on-site 3 days per week.
- 8+ years of experience in account management, business development, or client leadership within technology or IT services.
- Familiarity with managed services, outsourcing, and IT consulting models.
- Proven track record managing large or multinational clients with complex business structures.
- Experience owning P&L responsibility for client accounts and driving profitable growth.
What success looks like in this role:
- Serves as a Client Executive for large, complex accounts.
- Develops long-term relationships with client senior executives and other key stakeholders.
- Develops strong understanding of client business strategies, objectives, priorities and challenges.
- Drives joint business planning processes with the client to identify value added solutions and services.
- Applies a consultative approach creating new / expanded large opportunities which may involve multiple service offerings.
- Works to identify and qualify new business opportunities, defining and presenting compelling business cases to the client.
- Retains accountability for client satisfaction, leading in satisfaction survey development, execution and evaluation.
- Collaborates with client, Sales & Sales Excellence, third-party suppliers and commercial management to negotiate and win contract renewals.
- Ensures client issues are addressed and resolved and that financial and other issues receive the leadership attention required for appropriate understanding and response.
You will be successful in this role if you have:
- Fluent English and Spanish (written and spoken).
- Must be based in Monterrey with the ability to work on-site 3 days per week at the client’s office.
- Master’s degree (MBA or similar) preferred.
- 8+ years of experience in account management, business development, or client leadership within the technology or IT services.
- Familiarity with managed services, outsourcing, and IT consulting models.
- Proven track record managing large or multinational clients with complex business structures.
- Experience owning P&L responsibility for client accounts and driving profitable growth.
About Us
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.
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