Community Manager

As our new Community Manager, you will focus on the end-to-end community experience from Player Engagement to Support, Moderation and Safety. This is to ensure a fun, rewarding, secure and positive environment for our players.

This is a permanent role, ideally based in Edinburgh; although, for the right candidate, we would consider hiring someone remotely in the UK or Hungary.

Key Responsibilities:

• Player Engagement & Management:
  • Execute the global community strategy on EVERYWHERE
  • Regularly engage with and manage our global community
  • Support and contribute to community building and growth content & activities
  • Provide community insights and understanding to help drive decision making at Build A Rocket Boy
  • Host and facilitate live streams and live Discord discussions and sessions with the community and our developers

• Player Support:
  • Provide exceptional support to users, addressing their concerns and resolving issues related to harassment, abuse, and other safety concerns.
  • Develop and maintain comprehensive support documentation and FAQs to assist users in navigating safety features and reporting mechanisms.
  • Monitor and analyse community sentiment in addition to other Studio reports, to identify trends and areas for improvement in player contact point.

• Moderation:
  • Oversee content moderation efforts, including the development and implementation of moderation policies and guidelines.
  • Collaborate with AI moderation and human moderators to ensure timely and effective removal of offensive, harmful, and illegal content.
  • Conduct regular reviews of moderation practices and outcomes to ensure consistency and fairness.

• Trust & Safety:
  • Develop and enforce community and content guidelines to foster a safe and respectful environment.
  • Implement and manage tools and features such as mute, block, and report functions to empower users to protect themselves.
  • Partner with local law enforcement and NGOs to address severe safety threats and support vulnerable user groups.
  • Conduct quarterly policy reviews and incorporate community feedback to continuously improve safety measures.

Qualifications:

• 5+ years of experience in community management, or online safety, in gaming or entertainment fields.
• Fluency in English language.
• Strong understanding of online harassment, cyberbullying, and other safety issues.
• Ability to seek out the information and answers needed from teams across the studio
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with content moderation tools and practices.
• Experience creating safe and inclusive online communities.

Preferred Qualifications:

• Interest in online gaming behaviours and triggers.
• Experience working in the gaming industry.
• Familiarity with legal and regulatory requirements related to online safety.
• Proficiency in multiple languages.