Position Overview:
The Customer Service and Ombudsman Officer is responsible for developing and implementing a 24/7 customer service in Portuguese to assist bettors, overseeing internal customer service policies, ensuring compliance with the Brazilian Consumer Protection Code, and managing customer satisfaction. This role also involves reporting to regulatory bodies and liaising with the Compliance Officer to ensure adherence to sector standards.
Responsibilities:
Customer Service Development:
Policy and Protocol Implementation:
Compliance Management:
Quality Service Assurance:
Reporting:
Liaison with Compliance Officer:
Qualifications:
Skills and Competencies:
Location:
The selected candidate must be based in Brazil, São Paulo.
Easygo is a well-established global tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks built on our "provably fair" algorithms. The products we build are used by millions of people around the world including Drake and you’ll see their logos on an EPL team, the UFC, advocated by e-gamers and in a number of other sporting places.
The last 2 years have been huge for us, we have grown from 20 to 100+ team members. Whilst the products that we build are global we have two amazing offices in the same building in the heart of the CBD with all the bells and whistles you could ever want. Including an in-house barista, pool, and table tennis tables, PS5 and Nintendo Switches, a meditation room, help yourself drinks fridge and snack wall, catered breakfast daily, weekly massages and team lunch.