Customer Service Associate, BTB, FTC

Description

LOCATION: Coventry

WORKING PATTERN: Mon to Fri (37.5 hours), eligible for virtual and flexible working

REPORTS TO: TEAM LEADER, BTB CUSTOMER SERVICE

ROLE PURPOSE:

• Funko is growing! Because of this growth we are looking for Customer Service Advisors for our BTB (Business to Business) team to
• help answer queries from our customers.
• We are passionate about our fans and our fans are passionate about our product. We are looking for people who always strive to
• give the best customer service and enjoy finding solutions for our enquires.
• Our Customer Service team is at the heart of our company. We aim to provide a fantastic experience to each customer during all
• their interactions with Funko, and to do that, the Customer Service team offer support through different channels.

WHAT YOU’LL DO:

• Be a brand ambassador in front-line support answering customer queries via email about delivery status, product questions, refunds, returns, invoices, etc.
• Develop and maintain a knowledge of the Funko product range to provide value to customers.
• Ensure that our customers have an exceptional experience with Funko.
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and product.
• Take ownership for customer requests and follow them through to resolution.

WHAT YOU’LL BRING:

• Customer service, customer care or sales experience.
• An outgoing nature and positive attitude.
• Organised and detail-oriented with strong written and verbal communication skills and methodical thinking.
• Strong technical aptitude and curiosity about how things work.
• Creative and adaptable to solve problems in a collaborative environment

WHAT FUNKO OFFERS

Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed