Customer Success Manager, Spain

2 Months ago • 2 Years + • Cyber Security

Job Summary

Job Description

As a Customer Success Manager at Zscaler in Spain, you'll manage customer relationships, drive adoption and value, identify upsell opportunities, conduct security audits, and deliver business reviews. You'll mitigate deployment challenges, utilize internal resources, and engage with customers both on-site and remotely. This role requires strong communication and technical skills within a networking or security environment. Responsibilities include owning customer relationships, facilitating audits, delivering value-demonstrating reviews, and mitigating deployment challenges. This role requires a deep understanding of networking and security technologies.
Must have:
  • 2+ years Customer Success/TAM experience in networking/security
  • Networking, IT Infrastructure or Security skills
  • Fluent Spanish & English
  • Own customer relationships, drive adoption & value
  • Conduct security audits & deliver business reviews
Good to have:
  • Technical background in Internet & Security technologies (SWG, Sandboxing, Firewall, DLP, VPNs, MPLS, SD-WAN, WAN Optimization)
  • Field-based CSM/TAM experience with enterprise accounts
  • Cybersecurity knowledge
Perks:
  • Various health plans
  • Time off plans
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We're looking for an experienced Customer Success Manager to join our team in Spain. Reporting to the Manager, Customer Success, you will be part of the EMEA Customer Success organization and responsible for:

  • Owning the ongoing customer relationship driving adoption, value, and promoting upsell opportunities.
  • Facilitating security and resilience audits.
  • Delivering operational data-driven business reviews to demonstrate the value of customer investment in Zscaler. 
  • Mitigating any challenges that may delay or stop deployment using internal resources, holding both customers and internal resources accountable.
  • Visiting customers face to face on site, or remotely through web sessions

What We’re Looking for (Minimum Qualifications) 

  • 2+ years of experience in a customer facing, Customer Success/Technical Account Management role within a networking or security technical environment.
  • Networking, IT Infrastructure or Security skills. 
  • Fluent Spanish & English language skills.

What Will Make You Stand Out (Preferred Qualifications)

  • A technical background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization.
  • Minimum of 2 years as a field-based CSM or TAM, working with enterprise accounts.
  • Cyber security knowledge

#LI-NF2

#LI-Hybrid

 

 

 

 

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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About The Company

Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world. For more, visit Axonius.com.

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