Field Services Technician III

OVERVIEW

Travel Team Gaming Field Services Technician III is responsible for performing a variety of duties related to the Installation, basic troubleshooting, maintenance and repair of gaming terminals and systems hardware while in a casino and gaming service environment. This position is a fully remote support function to fulfill labor requirements in jurisdictions across North America, Canada and international when required.  This position will be located in St Louis, Missouri with a primary function of Travel Team activity supporting jurisdictions in North America and a secondary function of supporting Missouri, Kansas, Alabama & North Carolina daily Field Service Activity.  This position is a “Varied” shift as we are required to both travel and work as dictated by customer requirements.  This position requires extensive travel/overtime,  you could be on the road in hotel rooms more than 200+ days a year.

This position remote - must be located within 45 mile radius of St. Louis, Missouri.

RESPONSIBILITIES:

•    Lead technical teams to install, remove, convert, perform preventive maintenance, install systems hardware and prepare games, set options, and repair games in a field environment.
•    Lead various EGM and Systems projects including new casino openings and expansions.
•    Successfully delegate to peer staff on various EGM system projects.
•    Skilled in advanced project preparation providing seamless project deployment. 
•    Knowledge share with internal and external customers on new products.
•    Maintain accurate inventory of parts issued. 
•    Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
•    Follow documentation, policies and procedures and perform tasks with minimal supervision.
•    Reading and translating wiring diagrams.
•    Resolve technical problems and perform program upgrades, and download set up.
•    Testing programs with various verification devices, e.g., Chip Comparator.
•    Troubleshoot with input and output tests.
•    Set up game options and test various devices, e.g., bill validators.
•    Test pay table, reel strip and bonus awards.
•    Install and repair and maintain fiber optic lines and WAP telephone lines.
•    Knowledge share with customers on basic game functionality.
•    Maintain a positive image of IGT with co-workers and IGT’s customers.
•    In-depth user-level knowledge of SAP, OneDrive, SharePoint, CADENCE, and JIRA
•    Working knowledge of the JIRA system implementing utilization for positive field impact.
•    Understand and apply inoperability knowledge across all IGT platforms and systems product.
•    Network and interface with product support engineering, GOM, Traffic and Scheduling 
•    Function as liaison and extension of local management.
•    Travel 80% of the time

QUALIFICATIONS

•    High School Diploma or equivalent required.
•    Typically requires multiple years of electronics or slot tech experience, as well as project or team lead experience.
•    Knowledge and understanding of AC/DC fundamentals.
•    Must be computer literate and have documented networking experience.
•    Knowledge of tools and experience using the tools is required.
•    Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed. Flexibility of work location is a must. Potential for heavy travel (globally) on an as-needed basis could be required. 
•    Must have the ability to maintain a neat appearance, in adherence with IGT Uniform policy.
•    Must be able to lift 75 pounds and able to stand a full shift.
•    Able to work in adverse conditions for an extended period of time.
•    Ability to follow policies, procedures, and safety guidelines.
•    Work well under pressure, in a team-environment, and with little direct supervision. 
•    Must be able to adapt to various jurisdictions and interface with compliance officers.
•    Ability to obtain a gaming license in multiple jurisdictions globally.
•    Must have a valid State’s driver’s license with clean driving record and a valid current passport.
•    Required to pass IGT security background check and able to obtain a gaming card.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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