Food & Beverage Experience Manager - Outbound Stowe

FOOD AND BEVERAGE EXPERIENCE MANAGER – OUTBOUND STOWE

As Food and Beverage Experience Manager at Outbound Stowe, your passion for making sure that everyone is having a good time will parallel your passion for delivering exceptional food and beverage experiences for our guests and the local community. Your role goes beyond managing; it's about curating a space where guests connect to great food, fellow travelers, local culture, and the outdoors, and where our team is inspired to bring their best every day and share that enthusiasm with our guests.

ABOUT OUR COMPANY

Outbound Hotels:

Outbound Stowe is part of the Outbound Hotels collection, offering authentic, one-of-a-kind.

lodging that harmonizes with outdoor adventure. Guests can enjoy knowledgeable and friendly service; fun and engaging experiences; and an environment that is thoughtfully designed, embraces its place, and celebrates its community.

Other Outbound Hotels include the Virginian Lodge in Jackson Hole, WY, Outbound Mammoth and future properties including Outbound Yosemite in Oakhurst, CA near Yosemite National Park.

https://www.outboundhotels.com/

Springboard Hospitality:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels throughout the United States. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, to locally crafted food and beverage experiences, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the vibrancy of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

https://www.springboardhospitality.com/

ABOUT THE ROLE

As Food and Beverage Experience Manager, you will embody the Outbound brand as an authentic, approachable, adventure-curious, sociable, and savvy leader; You will build and lead a team who exemplifies our values of fostering human connection, providing unique experiences, enjoying life outside, working hard to achieve our goals, all while valuing good people, good food, and good music.

You will be responsible for assuring attentive, friendly, authentic, and efficient service in all Food and Beverage experiences at Outbound Stowe including East Side Bar & Bites, Grab & Go Mercantile, Events, Banquets, and Exterior Experience Zones including pool, fire pits and pop-up spaces, while maintaining adherence to budgeted payroll and overhead cost.

You will possess high levels of energy, creative prowess, and the ability to execute year-round experiences for guests and the community; by activating physical spaces, creating meaningful collaborations with local artists and adventurers, and documenting the activations at the hotel to share with the world online.

SCOPE OF WORK + TEAM

• Manages Food and Beverage experiences across the property, ensuring alignment with Outbound Hotels' brand values and guidelines, impeccable and approachable guest service, and efficient and effective processes that enable a strong financial adherence to budgeted expectations.
• Makes meaningful connections with all guests by exhibiting an authentic and warm sense of interest, and anticipation of their needs, responding promptly to requests and concerns to always maintain positive guest relations.
• Monitors, develops and implements schedules for the operation of all restaurants, catering, events and bars to achieve a profitable result while controlling labor cost/payroll.
• Implements effective cost controls of food, beverage, and labor costs. Monitors the Restaurant, Catering, Event, and Bars budgets to ensure efficient operation and that expenditures stay within budget limitations, including achieving budgeted revenue and labor expenses. Maximizes food and beverage department profitability.
• Regularly reviews and evaluates the degree of customer satisfaction of the entire front of the house food and beverage operation, recommends new operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires.
• Investigates and resolves food quality and service complaints in partnership with the kitchen manager and team.
• Develops, along with assistance from department heads, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc.
• Loves connecting with people. If not already immersed in Stowe’s diverse & vibrant culture, possesses the charisma to rapidly build relationships as Outbound Stowe establishes itself as a communal hub.
• Enjoys and excels at organizing and producing events, parties, games, and other forms of entertainment. Provides opportunities for guests (and locals) to chill out as well as make active memories. Takes the lead on executing property activities. Brings to life the shared vision of the team with the guided assistance of all operational teams.
• Understands social media and creates original and brand-right images/content to be shared with a legion of passionate fans, working with both internal and external partners to produce great digital posts that give guests a heads up or share what they missed, through the voice of an Outbounder, and according to the social media framework (provided by the brand). Ability to take good photos with a creative eye is a plus!
• Plans, organizes, and executes events in a timely fashion and within budget parameters. Ensures all relevant stakeholders/team members are informed and prepared.
• Partners in curating the daily vibe of the hotel - ensuring that everything from the playlists in the common spaces to the visual aesthetics, scents, and textures throughout are consistently on-brand.
• Embraces teamwork, cooperates, and communicates well with colleagues and team members in all areas of the hotel’s operation.

ONGOING + EVERYDAY TASKS:

• Financial Management:
  • Oversees scheduling, food & beverage budgeting, ordering and supply inventory for food, beverage, events, entertainment, and catering.
  • Monitors and ensures all cashier and financial procedures are in accordance with accounting policies and standards.
• Property Oversight:
  • Tours and visually inspects the restaurant, bar, pool, firepits, event spaces, and all guest experience zones daily.
  • Monitors experiential touchpoints, cleanliness, and quality of product and service.
• People Leadership:
  • Demonstrates leadership through effective communication and interpersonal skills.
  • Encourages trust, respect, and cooperation among team members.
  • Coaches and develops team members.
  • Models appropriate behaviors and fosters a culture of excellence.
  • Collaborate closely with front office, housekeeping, maintenance, revenue, marketing, and sales, managers and teams.
• Event Management:
  • Organizes events, programming, parties, gatherings, experiences, activations, and other forms of entertainment on property.
• Social Media Management:
  • Manages marketing and community engagement using social media platforms such as Later, Instagram, Facebook, TikTok, etc.
  
  

EXPERIENCE:

• Prior Experience:
  • Five-year experience in food and beverage, three of which should be from a management level
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

• Education:
  • Four-year college degree preferred
• Subject Expertise:
  • Thorough knowledge of food and beverage operations including foods, beverages, supervisory aspects, service techniques, and guest interaction
  • Considerable skill in math and algebraic equations using percentages
  • Ability to walk, stand, and/or bend continuously to perform essential job functions.
  • Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
  • Ability to work under pressure and deal with stressful situations during busy periods.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.