French Player Support

7 Months ago • All levels

Job Summary

Job Description

This role involves providing first-time resolution support to customers in French, primarily through non-voice channels like live chat. Responsibilities include answering customer queries with professionalism and attention to detail, meeting response time targets, resolving technical issues (fault-finding and solution provision), and maintaining excellent service quality. The position also requires collaboration with colleagues, identifying trends in customer issues, and occasional telephone communication (callbacks). Experience with gaming consoles or PCs is beneficial. Training will be provided, including telephone support techniques.

Must have:

Fluency in French and English (reading & writing)
Excellent communication and attention to detail
Technical problem-solving skills
Proactive and collaborative
Ability to work remotely
Meets PC requirements

Good to have:

Experience playing on consoles/PC
Familiarity with technical game issues

Perks:

Fully paid training

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Job Details

Description

Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Start Date: December - January

What you’ll be doing:

Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
Working with your colleagues across the wider global customer community to identify trends in customer queries.

Requirements

Fluency in the language you are applying for & English, particularly reading & writing.
Excellent attention to detail, strong communication skills, and knowledge of Computers.
Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
A logical, methodical approach with good analytical and problem-solving skills.
Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
Experience in playing consoles and or PC gaming is advantageous.
Be comfortable discussing technical faults/issues relating to game consoles/PCs.
Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
A minimum of 4 GB RAM memory.
Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
A screen with at least a 1080p Full HD display. External monitors are acceptable.
A (smart)phone usable for two-factor authentication that runs at least:
Android 9 or newer.
Apple iOS 15 or newer.
Your own Webcam, Headset and Laptop/PC.
Your own separate and private working area with a comfortable table and chair.