Lottery Field Service Technician I-(Austin,TX )

4 Months ago • 1-1 Years • Administrative

Job Summary

Job Description

The Lottery Field Service Technician I at IGT is responsible for servicing IGT lottery equipment at retailer locations. Responsibilities include responding to dispatches, installing, repairing, and maintaining equipment; transporting parts and supplies; training retailers; and accurately reporting activities. The technician will troubleshoot malfunctioning equipment, ensuring continuous operation. Effective communication with dispatchers and maintaining organized inventory are crucial. The role requires physical ability to lift equipment, work at heights, and operate a company vehicle.
Must have:
  • High school diploma or GED
  • 1+ years customer service experience
  • 1+ years technical repair experience
  • Valid driver's license
  • Ability to lift 50lbs
  • Troubleshooting skills
Perks:
  • Company vehicle
  • Medical benefits
  • 3 weeks paid vacation
  • 401k with employer match
  • Paid parental leave
  • Gym membership reimbursement
  • Tuition reimbursement

Job Details

Lottery Field Service Technician I-(Austin,TX )

Location: 

TX Statewide, TX, US

Requisition ID:  16227

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit .

Responsibilities

Join the WINNING TEAM at IGT Global! IGT seeks a Lottery Field Services Technician in  Austin,TX .The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

  • Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
  • Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
  • Maintain equipment to promote continuous operation of IGT equipment.
  • Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and minor adjustments to the malfunctioning component.
  • Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
  • Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc., and track inventory of these items.
  • Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
  • Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc

Playing for What Matters Most - You!

By joining IGT, you will have the opportunity to work with a world-class team and contribute to the flawless operation of our gaming solutions. We offer competitive wages and shift differentials for off-shifts, ensuring that you are rewarded for your hard work and dedication. Additionally, IGT provides a range of benefits to support your overall well-being.

  •  Company vehicle to take home for work use only
  •  Medical benefits available from day one of employment.
  •  3 weeks of paid vacation per year, with prorated first-year accrual.
  •  401K with employer match and 100% vested from day one.
  •  Company-paid parental leave, life insurance, short-term disability, and long-term disability.
  •   Gym membership reimbursement, free identity theft protection, and tuition reimbursement.
     

Qualifications

  • High school degree or GED equivalent required.

  • 1 or more years of experience in a customer service related position

  • 1 or more years of experience in technical repairs

  • Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.

  • Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

-#LI-LF1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $______ - $_______. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

 

Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

 

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

 

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .

Similar Jobs

Microsoft - Technical Program Manager II

Microsoft

Redmond, Washington, United States (On-Site)
5 Days ago
Starkflow - Product Analyst

Starkflow

Bahrain, Khyber Pakhtunkhwa, Pakistan (On-Site)
1 Week ago
Every matrix - Technical Compliance Director

Every matrix

Sliema, Malta (Hybrid)
3 Weeks ago
Activate Games - Store Leader (Store Manager)

Activate Games

Regina, Saskatchewan, Canada (On-Site)
1 Month ago
Milestone - Inside Channel Manager

Milestone

North Brabant, Netherlands (Hybrid)
1 Week ago
DraftKings - Executive Assistant

DraftKings

Boston, Massachusetts, United States (On-Site)
6 Days ago
Nagarro - Senior SAP Cloud Developer/Architect

Nagarro

Germany (Remote)
2 Months ago
Miniclip - IT Support Technician

Miniclip

Lisbon, Lisbon, Portugal (On-Site)
1 Week ago
Evolution - Payroll Specialist

Evolution

Bucharest, Bucharest, Romania (On-Site)
3 Weeks ago
Tesla - HR Operations Payroll Specialist - Switzerland & Austria

Tesla

Zug, Zug, Switzerland (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sony Pictures Animation - Script Coordinator - Series

Sony Pictures Animation

Los Angeles, California, United States (On-Site)
4 Weeks ago
Lionbridge Games - Test Lead

Lionbridge Games

Mexico City, Mexico City, Mexico (On-Site)
2 Months ago
Rush Street Interactive - Senior IT Support Engineer

Rush Street Interactive

Toronto, Ontario, Canada (On-Site)
2 Months ago
Google - Manufacturing Test Development Engineer

Google

Thailand (On-Site)
1 Week ago
Sporty Group - ES Social Media Specialist

Sporty Group

Madrid, Community Of Madrid, Spain (Hybrid)
2 Weeks ago
The Walt Disney Company - Associate Engineer (Electrical, Mechanical & Environmental Engineering)

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
Google - Deal Strategy and Operations, Product Partnerships

Google

San Bruno, California, United States (On-Site)
1 Week ago
NVIDIA - Director, Regional Developer Relations - ROAP

NVIDIA

Singapore (Remote)
2 Months ago
Ziff Davis - Senior Full Stack Software Engineer

Ziff Davis

New York, New York, United States (Hybrid)
5 Months ago
Double Eleven - Senior Programmer (Unreal Engine)

Double Eleven

Middlesbrough, England, United Kingdom (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Texas, United States

Zoox - Staff/Senior Staff Software Platform Engineer

Zoox

Foster City, California, United States (Hybrid)
6 Months ago
Trek - Bike Assembler

Trek

Edgewater, New Jersey, United States (On-Site)
1 Month ago
Polygon Labs - Senior Product Counsel

Polygon Labs

United States (Remote)
3 Weeks ago
The Walt Disney Company - Manager, Database Reliability Engineering

The Walt Disney Company

Washington, United States (On-Site)
1 Month ago
Google - Senior Software Engineer, Google Cloud Data Management

Google

Sunnyvale, California, United States (On-Site)
6 Days ago
ByteDance - Tech Lead, Research Scientist, Cloud & AI computing - DPU/GPU/CPU

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Riot Games - Game Designer III - Teamfight Tactics, Gameplay

Riot Games

Los Angeles, California, United States (On-Site)
1 Month ago
Evolution - In Studio Game Presenter

Evolution

Atlantic City, New Jersey, United States (On-Site)
4 Weeks ago
The Walt Disney Company - Manager, Software Engineering(Scala)

The Walt Disney Company

New York, New York, United States (On-Site)
5 Months ago
Varonis  - Human Resources Business Partner

Varonis

United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Anthology  Inc  - Application Consultant, D365 CRM

Anthology Inc

United States (Remote)
4 Weeks ago
PwC - CLM Support Specialist

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
NVIDIA - System Linux Administrator

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
3 Months ago
Tesla - Service Advisor

Tesla

England, United Kingdom (On-Site)
2 Months ago
ION - Z/OS USS System Programmer, Italy

ION

Italy (Hybrid)
6 Months ago
Sinch - System Engineer

Sinch

Uttar Pradesh, India (On-Site)
1 Month ago
Tesla - Automotive Technician / Diagnostic Technician

Tesla

North Rhine-Westphalia, Germany (On-Site)
2 Months ago
PlayStation Global - DevOps/Build Engineer

PlayStation Global

Los Angeles, California, United States (On-Site)
2 Weeks ago
The Walt Disney Company - Premier Support Analyst

The Walt Disney Company

New York, New York, United States (On-Site)
1 Week ago
Assystems - Service Delivery Manager (Aconex, Primavera P6 , Unifier)

Assystems

Gurugram, Haryana, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Pioneering the future of interactive entertainment with cutting-edge technology.

West Greenwich, Rhode Island, United States (On-Site)

Michigan, United States (On-Site)

Rome, Lazio, Italy (On-Site)

North Dakota, United States (Remote)

Providence, Rhode Island, United States (On-Site)

North Dakota, United States (Remote)

Rhode Island, United States (On-Site)

Washington, United States (On-Site)

Port Of Spain, Port Of Spain Corporation, Trinidad And Tobago (On-Site)

View All Jobs

Get notified when new jobs are added by IGT

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug