Manager, People & Culture - India

A culture of purpose: Where will your BCD M&E career take you?

As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and our energy?

Manager, People & Culture - India

Mumbai, India

The Manager, People & Culture – India is responsible for HR operations, supporting the business with direction guided by People & Culture Business Partner, Asia Pacific, and working closely with business leaders, line management and employees. This position has a good working knowledge of all HR functional areas, such as benefits administration, employee relations, performance management, onboarding, HR policy, recruitment and legal compliance.

The Manager, People & Culture – India may represent the company in all functional areas or focus only in one or more functional areas.

Your responsibilities

HR Policies, Strategies and Environment

• Maintains high knowledge on all the company's human resource policies.
• Consults with managers and employees on how to apply company HR policy and legal regulations related to human resources.
• Participates in the development of new or revised policies
• Addresses issues of policy non-compliance working with line management

Legal & Regulatory Environment

• Keeps abreast of developments in the law and ensures the business implement the necessary changes in a timely manner to remain compliant with legislative requirements
• Educates and provides guidance to the business on legal developments and other legal aspects to ensure compliance
• Seeks advice from the external consultant on the handling of complex HR issues, if needed

Data Analytics & Measurement

• Assist business unit leadership with data analysis and reporting of organizational design, structure, compensation and other factors to help incorporate and drive industry best practices within the operational unit
• Design and maintain analytics to identify trends and drive performance

Employee Relations

• Implement Global and Regional Employee Relations strategies to enhance workforce performance and build strategic capabilities; mitigate risk to the organization; ensure the direct relationship between management and employees
• Supports the business leader to provide employees with timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments
• Provides advice and counsel to management regarding HR practices, policy, and employment laws and recommends policy enhancements

Employee Engagement

• Guides managers to identify opportunities for improvement by understanding the survey results
• Ensures the business leaders effectively communicate and deliver Employee Survey results to all levels of management
• Works with front-line manager to analyze data, identify trends and recommend solutions to improve employee satisfaction, performance, and retention
• Executes strategies related to companywide climate survey results and health programs
• Assists management with creation of goals and actions to address employee survey results

Recruitment

• Manages and co-ordinates recruitment activity for designated area of our business, to include:
  • Adheres all company policy regarding recruiting
  • Guides management on use of global job descriptions and/or drafts JDs when a new role is identified and submits for setup
  • Identifying and assessing best recruitment channels and making recommendations on sourcing appropriate candidates in the most cost effective and expedient way
  • Advertising of vacancies using company approved channels, ensuring that all adverts are attractive and compelling and meet both company and legislative standards
  • Utilizing our recruitment management system to administer and manage all applications
  • Working with managers to ensure that all vacancies are filled as quickly as possible, with the best quality candidates

Talent Management

• Leads and supports organizational change within area of responsibility
• Supports all talent management initiatives such as workforce planning, succession, performance management, employee engagement, recognition, communications, as applicable to role
• Personally, sets a positive example by demonstrating continuous learning and professional development in the role

Compliance / Leave of Absence

• Processes appropriate leave of absence paperwork in accordance with all applicable laws
• Notifies management of employee’s leave status as necessary
• Coordinates with third party vendor or employee physician for medical reviews, performs all the necessary follow-up to ensure timely completion of paperwork related to leave of absence requests
• Daily tracking, organizing and coordination of leaves for employees, notifying employees of their eligibility and rights, advising employees of their health benefit status and tracking payments, coordinating employee’s return to work and responding to accommodation requests, generating leave related reports and responding to all leave related questions
• Maintain working knowledge of HR-related regulations with respect to government programs regulating leaves
• Notify IT to terminate access during leave, when required
• Provide email notices to any employee on leave as dictated by the government or company policy
• Return employees from leave in Success Factors and file ticket with IT when the employee has returned
• Maintain Leave and Disability documentation as required by law or the company

Payroll and Benefits

• Ensures that salary policy is being adhered to and that all payroll documentation is completed and processed on a timely basis
• Assists with annual salary (merit) review process
• Offers advice and guidance on our employee benefits
• Maintains a working knowledge of the company's benefit programs; may assist with benefit training for employees
• Maintains a working knowledge of current legislation affecting pay and benefits and company policy relating to the legislation

Utilizing HR Systems

• Maintains general knowledge of the Recruiting Management System and HR/Payroll system to view and process information related to assignments
• Reviews and submits HR data changes for Payroll and Benefits
• Coordinates the internal transfer process and new hire process

Program/Project Management

• Manage or participate in multiple projects simultaneously and clearly communicates the status to the applicable parties

HR Service Desk Management

• Oversee the HR communication channels (email, instant messaging, voice) to ensure questions and requests are processed accordingly and in a timely manner
• Respond to and action queries received and handle escalations
• Liaison with Payroll, Benefits, and HR teams to research and solve issues
• Support the HR Operations process flow and reporting
• Oversee compliance tracking, including but not limited to track receipt of new hire files, oversee the company's employee record keeping and/or electronic copies and implement standards and best practices
• Promote a customer focused and team-based culture which identifies and implements improvements

Administration

• Supports company operations by facilitating the day-to-day office administrative tasks

We’re looking for you if your profile matches the following:

Essential

• Bachelor’s degree in related field or equivalent work experience
• 4+ years of experience in Human Resources
• Demonstrated proficiency in multiple HR functional areas including employee relations, recruitment, compensation, organizational development, leadership development
• Capability of exercising extreme discretion and independent judgment.
• Demonstrated ability to build strong relationships with a variety of stakeholders.
• Excellent commercial English skills
• Proficient in Microsoft applications; Word, Excel, PowerPoint, Outlook
• Prior experience working with SAP SuccessFactors
• Knowledge and experience in applicable employment laws

Preferred

• Fluency in a second major language applicable to the region supported

What we offer you

This is an exciting experience within an international work environment. You’ll be working with a great international team of colleagues in a dynamic work environment.

How to apply

Click apply now to be considered.

Get to know us

BCD Meetings & Events are experts at creating experiences that connect organizations with the people that matter most. With 1,900 passionate people servicing clients in 60+ countries around the world, we offer services across event design, brand experience, meetings management, production and content, venue search and sports travel and hospitality. For more information, visit www.bcdme.com. BCD Meetings & Events is a division of BCD Travel Group.