Program Manager

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.

Overview

Epsilon’s Program Management Team is seeking a Program Manager who will support Automotive marketing efforts for Epsilon’s OEM Products. The PM will primarily focus on managing relationships with engineering team members, analysts, and Client Services team(s) with the goal of driving system enhancements and developing marketable outputs.

Additionally, this role offers the opportunity to further develop Program Management skills, while working with OEM Program Team in a collaborative team environment. This role provides a motivated/fast learner that is interested in a marketing career, with an excellent foundation in Program Management.

Responsibilities

Essential Functions

• Ensures that prioritized OEM/Product requests move through the Portfolio Kanban
• Responsible for identifying OEM/Product needs
• Gathers Account/Sales/Customer feedback to enhance existing product(s) or product line(s)
• Defines Minimal Viable Product for OEM/Product requests and prioritizes features
• Develops and maintains the OEM Roadmap that reflects committed, forecasted & backlogged Initiatives
• Work with Clients/3rd party vendors as needed to gather requirements & facilitate project needs
• Creates & manages OEM program Lean Business Cases from inception through approval
• Create & manage OEM program Initiatives from inception (Initiative & Feature creation and User Story review) through implementation (deployment & release)
• Attend Client Services/Client meetings as needed to support program
• Attend Program/Product Management strategy & collaboration meetings
• Identifies, evaluates, and recommends marketing opportunities consistent with product line objectives
• Assist in prioritization of initiatives at the OEM program and overall project levels
• Maintains current status of customer requirements for existing and future products
• Ensure accuracy of OEM program backlog & parking lot information
• Review program documentation, such as master data, coupon library, work items, test data, etc.
• Communicates customer feedback to engineering to enhance existing program(s) or product line(s)
• Collects and tracks data
• Assist Program/Product Support with Dealer/Client Services/Program Headquarters issue resolution
• Assist Client Services with OEM program collateral materials, such as enrollment forms, user guides, etc.
• Attend Program/Product training; resource for Level 1 team members
• Supports day to day operations of OEM in coordination with Dealer Services and Production Support

Qualifications

Knowledge & Skills

• Knowledgeable on functionality &/or enhancements of products & services to improve retention/dealer satisfaction
• Able to apply concepts for feasibility and data availability
• Able to analyze reports for analysis and Ad Hoc requests
• Ability to function in both a self-motivated and team environment
• Ability to prioritize work, and shift priorities as needed to meet aggressive deadlines and milestones
• Ability to support small fast-moving projects as well as large multi-team dependent projects
• Able to support larger projects underway
• Excellent communication (written and verbal), interpersonal, organization, leadership and customer service skills are required
• Basic marketing industry knowledge

Technical Requirements

• Experience working with Microsoft products, such as Teams, Excel, SharePoint and PowerPoint.
• Experience working with Team Foundation Server (TFS) & Confluence a plus.

Preferred Qualifications

• Understanding of Scrum/Agile methodologies

Experience

• Requires 2yrs of related experience

Education

• Associate or Bachelor’s degree preferred

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $49,305 - $68,530 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/25/2025.