Relationship Specialist

1 Month ago • 1 Years +

Job Summary

Job Description

Playtech Managed Services seeks a communicative Relationship Specialist with strong problem-solving skills. Responsibilities include resolving customer inquiries (phone, email, chat, social media), analyzing customer profiles for relationship management, proactively contacting priority customers, building and maintaining relationships, providing custom treatment to high-value customers, engaging customers, obtaining necessary information/documentation, welcoming new customers, and using a personalized approach. The ideal candidate is fluent in English, has online customer support experience, possesses relationship management skills (communication, negotiation, interpersonal), is customer-centric, demonstrates exceptional problem-solving skills, excels in teamwork, shows proactivity, and is available for shift work, including late hours. Strong computer literacy is essential.
Must have:
  • Fluent English
  • Online customer support experience
  • Relationship management skills
  • Exceptional problem-solving skills
  • Customer-centric approach
  • Teamwork and collaboration
  • Proactive and initiative
  • Shift work availability
Good to have:
  • 1 year experience in similar position
Perks:
  • Performance bonuses
  • Internal growth opportunities
  • Health and dental insurance
  • Life insurance
  • MultiSport card
  • Employee assistance program
  • Food, travel, and wellness allowances
  • 25 days paid annual leave
  • Company-sponsored training
  • Social activities and events
  • Newlywed and baby bonuses

Job Details

Company Description

About Playtech  

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com  

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.  

Job Description

Ready to level up your career?

Playtech Managed Services is looking for a communicative Relationship Specialist with strong problem-solving skills.

Your influential mission. You will...

  • Resolve customer inquiries via phone, email, chat, or social media.
  • Analyze customers’ profiles to ensure the appropriate management of the brand-to-customer relationship.
  • Proactively contact priority customers to build and maintain long-lasting relationships.
  • Work on building relationships with clients in order to provide custom treatment to high-value customers on an exceptional level.
  • Go the extra mile to engage customers and put in extra effort to maintain the relationship with priority customers.
  • Contact priority customers to obtain information and documentation in accordance with our regulatory requirements.
  • Welcome newly upgraded customers to build relationships and thus provide exceptional customer service care.
  • Use a personalized approach toward priority customers.

Qualifications

Components for success. You... 

  • Are a fluent English speaker.
  • Have experience in online customer support.
  • Possess relationship management skills: communication, negotiation, and interpersonal skills.
  • Embrace a strong customer-centric approach with the ability to understand and meet client needs.
  • Demonstrate exceptional problem-solving skills.
  • Excel in teamwork and collaboration.
  • Show proactivity and initiative.
  • Are available to work on shifts, including late hours.
  • Have strong computer literacy.

You'll get extra points for... 

  • Having 1 year of experience in a similar position.

Additional Information

Thrive in a culture that values...  

  • Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. 
  • Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, food, travel, and wellness allowances. 
  • Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge. 
  • Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. 
  • Celebrating life events with additional bonuses such as newlywed, and baby bonuses. 

 

PLAYTECH MANAGED SERVICES 
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. 

Similar Jobs

Easygo - Lead Data Analyst - Kick

Easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago
Assystems - Data Analyst H/F

Assystems

Courbevoie, Île-de-France, France (On-Site)
5 Months ago
PwC - IN-Senior Associate_IICS Devreloper_Data & Analytics_Advisory_PAN India

PwC

Hyderabad, Telangana, India (On-Site)
3 Months ago
Tencent - Strategy Manager

Tencent

Shenzhen, Guangdong Province, China (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PlayStation Global - Staff Technical Program Manager

PlayStation Global

Carlsbad, California, United States (Hybrid)
1 Month ago
ByteDance - Central Strategy and Sales Policy Associate - Monetization Strategy & Operations

ByteDance

New York, New York, United States (On-Site)
2 Weeks ago
ARHS - Application Security Expert

ARHS

Amsterdam, North Holland, Netherlands (On-Site)
5 Months ago
PwC - IN_Senior Associate _Java Developer _Data & Analytics _Advisory _PAN India

PwC

Kolkata, West Bengal, India (On-Site)
6 Months ago
MURKA - Data Scientist

MURKA

Poland (On-Site)
2 Months ago
N-iX - Senior Power BI Engineer

N-iX

Ukraine (Remote)
2 Weeks ago
ByteDance - Central Strategy and Sales Policy Associate - Monetization Strategy & Operations

ByteDance

New York, New York, United States (On-Site)
2 Weeks ago
ION - Content Editor - 10831

ION

Mumbai, Maharashtra, India (On-Site)
6 Months ago
ARHS - Database and Business Intelligence Developer

ARHS

The Hague, South Holland, Netherlands (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Sofia, Sofia City Province, Bulgaria

SEGA - Cinematic Artist

SEGA

Sofia, Sofia City Province, Bulgaria (On-Site)
3 Weeks ago
PwC - Senior Consultant in the Delivery Deal Value Team

PwC

Sofia, Sofia City Province, Bulgaria (On-Site)
4 Months ago
DraftKings - Manager, System DBA Operations

DraftKings

Sofia, Sofia City Province, Bulgaria (On-Site)
4 Months ago
Evolution - Technical Account Manager

Evolution

Sofia, Sofia City Province, Bulgaria (On-Site)
2 Weeks ago
DraftKings - Engineering Team Lead – SportsCore

DraftKings

Sofia, Sofia City Province, Bulgaria (On-Site)
1 Month ago
Playtech - Senior Java Developer

Playtech

Sofia, Sofia City Province, Bulgaria (On-Site)
2 Weeks ago
DraftKings - Benefits Manager, EMEA

DraftKings

Sofia, Sofia City Province, Bulgaria (On-Site)
4 Months ago
DraftKings - Full-Stack Engineer

DraftKings

Sofia, Sofia City Province, Bulgaria (Remote)
3 Weeks ago
Progress - Senior Software Engineer

Progress

Sofia, Sofia City Province, Bulgaria (Hybrid)
5 Months ago
Playtech - UI Designer

Playtech

Sofia, Sofia City Province, Bulgaria (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


Website

Michigan, United States (On-Site)

Riga, Latvia (On-Site)

Magdalena Del Mar, Lima Province, Peru (On-Site)

Sofia, Sofia City Province, Bulgaria (On-Site)

(On-Site)

Sofia, Sofia City Province, Bulgaria (On-Site)

Sofia, Sofia City Province, Bulgaria (On-Site)

(On-Site)

Tallinn, Harju County, Estonia (On-Site)

Sofia, Sofia City Province, Bulgaria (On-Site)

View All Jobs

Get notified when new jobs are added by Playtech

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug