Senior Account & Relationship Manager

The Senior Account & Relationship Manager will identify and develop new business opportunities, engage with clients to understand their needs, and deliver effective sales presentations. This role involves negotiating terms, maintaining customer records, converting leads, and ensuring customer satisfaction. Collaboration with internal teams to address customer requirements and issues is essential, along with assisting in sales forecasts and strategy development. Strong communication, customer service, product knowledge, sales strategy, CRM software proficiency, problem-solving, organization, and analytical skills are required.

Must Have

• Identify and develop new business opportunities within assigned market
• Engage with clients to understand their needs and align them with the organization's offerings
• Prepare and deliver effective sales presentations and product demonstrations
• Negotiate product/service terms with moderate authority
• Maintain comprehensive records of customer interactions and sales metrics
• Follow up on leads and convert them into sales
• Manage customer accounts and ensure their satisfaction
• Collaborate with internal teams to address customer requirements and issues
• Assist in the preparation of sales forecasts and performance reports
• Participate in developing strategies to achieve sales targets
• Strong verbal and written communication skills
• Understanding of principles and practices for effective customer service
• Familiarity with the organization's products or services
• Ability to engage in moderate negotiation and sales tactics
• Proficient use of Customer Relationship Management tools
• Capability to resolve moderately complex customer issues
• Strong organizational and time-management skills
• Basic analytics for tracking performance and metrics

Responsibilities:

• Identify and develop new business opportunities within assigned market.
• Engage with clients to understand their needs and align them with the organization's offerings.
• Prepare and deliver effective sales presentations and product demonstrations.
• Negotiate product/service terms with moderate authority.
• Maintain comprehensive records of customer interactions and sales metrics.
• Follow up on leads and convert them into sales.
• Manage customer accounts and ensure their satisfaction.
• Collaborate with internal teams to address customer requirements and issues.
• Assist in the preparation of sales forecasts and performance reports.
• Participate in developing strategies to achieve sales targets.

Skills:

• Communication: Strong verbal and written communication skills.
• Customer Service: Understanding of principles and practices for effective customer service.
• Product Knowledge: Familiarity with the organization's products or services.
• Sales Strategy: Ability to engage in moderate negotiation and sales tactics.
• CRM Software: Proficient use of Customer Relationship Management tools.
• Problem-Solving: Capability to resolve moderately complex customer issues.
• Organization: Strong organizational and time-management skills.
• Analytical Skills: Basic analytics for tracking performance and metrics.