Senior Sales Support Associate
Job Description
- Affinity with IT systems
- Knowledge of SAP and/or Salesforce
- Curiosity about how AI can improve processes and openness to learning to work with it in daily tasks
- Accurate processing of administrative customer inquiries in ERP and CRM systems
- Managing existing subscriptions and maintaining customer data carefully
- Functioning as second-line support for customers
- Strong administrative skills, customer-oriented, and eager to learn
- Meticulous with an eye for detail to process information accurately and audit-proof
- Driven to learn new procedures, systems, and products
- Bachelor's degree or work experience with ERP administration
- Fluent in Dutch and operational knowledge of French
- Opportunity for continuous growth through permanent training and additional courses
- Flexible remote work options (up to 60% remote work)
- Market-conform salary
- Numerous extra-legal benefits (meal vouchers, eco-vouchers, group insurance, benefits at work, etc.)
- 32 vacation days
- Office in Mechelen is easily accessible by public transport and car
About Wolters Kluwer
Working at Wolters Kluwer Legal & Regulatory (LR) means that together with over 22,000 colleagues worldwide, you are committed to helping professionals deliver a deep impact when it matters most.
Together, we drive the success of our customers in the tax, legal, government, and HSE segments by providing high-quality insights and end-to-end expert solutions integrated into our customers' workflow. We do this based on our values: Focus on customer success; make it better; aim high and deliver and win as a team.
Job Content
As a Senior Sales Support Associate, you are part of the Customer Service team. Together, you ensure accurate processing of administrative customer inquiries in our ERP and CRM systems. You manage existing subscriptions and carefully maintain customer data.
You act as second-line support for our customers, so you primarily have internal contacts with our customer service employees, account managers, and debtors, but you are also willing to contact customers directly if necessary to handle a case smoothly.
You are part of the dynamic Sales & Service department and have experienced colleagues who provide you with the necessary support and whom you can approach with all your questions.
Your Profile
- You have a bachelor's degree to fall back on or work experience with ERP administration.
- You work meticulously with an eye for detail to process all information accurately and audit-proof.
- You are driven to learn new procedures, systems, and products.
- Affinity with IT systems, knowledge of SAP and/or Salesforce is a plus.
- You are curious about how AI can improve processes and are open to learning to work with it in your daily tasks.
- You communicate fluently in Dutch and have operational knowledge of French (or vice versa).
What can you expect?
- You work from Mechelen and report to the Benelux Customer Service Center Manager.
- The opportunity to continuously grow by permanently training and participating in additional courses.
- Flexible remote work options (up to 60% remote work).
- A market-conform salary, supplemented with numerous extra-legal benefits (meal vouchers, eco-vouchers, group insurance, benefits at work, ...), and 32 vacation days.
- Our office in Mechelen is easily accessible by public transport and car.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
