Service Advisor
Job Summary
Job Description
Tesla Motors seeks an experienced Service Advisor to join its world-class service team. This role involves high-level customer and employee interaction, requiring both technical skills and exceptional customer service. Responsibilities include answering phone calls, emails, and in-person inquiries; diagnosing issues and determining solutions (escalating complex problems to supervisors); accurately documenting data in the Dealer Management System; conducting transactions; communicating estimated completion times and updates to customers; coordinating vehicle detailing and delivery; and ensuring customer satisfaction through follow-up. The ideal candidate will possess a strong understanding of automotive maintenance and repair, proficiency with tools and equipment, and a commitment to learning innovative technologies. Experience in retail automotive service is preferred.
Must have:
- High-level customer interaction
- Technical automotive knowledge
- Strong communication skills
- Data entry and record keeping
- Problem-solving and escalation
- Customer follow-up and satisfaction
Good to have:
- Retail automotive service experience
Job Details
What to ExpectWhat You’ll Bring
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll Do- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary.
- Communicate estimated completion time, regular updates and follow through on each customer vehicle.
- Coordinate the detail of every vehicle prior to delivery.
- Coordinate the delivery time or pick up with each customer.
- Follow up with Customer on services provided; ensure they are satisfied with the work performed.
- Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goals
- Retail automotive service experience, preferred
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