Sr Project Manager, Professional Services

1 Month ago • 5-8 Years • $115,000 PA - $123,000 PA

Job Summary

Job Description

As a Senior Project Manager on the Egnyte Professional Services team, you will be responsible for planning and overseeing multiple customer projects to ensure they are completed on time, within budget, and scope. You will plan and designate project resources, monitor progress and keep stakeholders updated. Your main goal will be to create and manage projects to successful completion, meeting all customer expectations. Ideal candidates will handle difficult situations professionally and thoroughly. You will be an integral part of Egnyte’s Professional Services organization helping customers maximize the value of their investment.

Must have:

5-8 years experience managing projects in customer-facing implementation roles.
Proven track record of working with external customers and internal teams.
Excellent customer engagement, presentation, and communication skills.

Good to have:

Understanding of technology relative to data, storage, API integration, Public and Private Cloud highly desirable.
Bachelor’s degree in computer science or related technical discipline is preferred.

Perks:

Competitive salaries and comprehensive benefits
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance.
Paid holidays and sick time
401(k) Retirement Plan (Traditional and Roth)
Health Savings Account (HSA) and Employee Assistance Program (EAP)
Paid Maternal, Paternal, and Adoption Leave to help you grow your family
Gym, cell phone, and internet reimbursement
Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered.
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more.
Your own Egnyte account with lifetime access

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Job Details

Title: Senior Project Manager, Professional Services

Location: USA, Remote

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 23,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

Invested Relationships

Fiscal Prudence

Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 23,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

As Sr Project Manager on the Egnyte Professional Services team, you would be responsible for planning and overseeing multiple customer projects to ensure that they are completed in a timely fashion and within budget and scope. You will plan and designate project resources, monitor progress and keep stakeholders updated on status in a timely manner. Your main goal would be to create and manage projects to successful completion - from initiation, through delivery, to closure, meeting all customer expectations and outcomes. Ideal candidates would possess broad experience in handling difficult or sensitive situations, in a professional, timely, and thorough manner. Qualified candidates are self-starters and highly motivated to provide excellent customer service. The Principal Professional Services Project Manager would be an integral part of Egnyte’s Professional Services organization by helping customers maximize the value of their investment.

WHAT YOU’LL DO:

Lead and manage complex programs and projects to ensure successful customer deployment and adoption of Egnyte’s platform
Manage and communicate deliverables, risks, project timeline, ROI, and issues
Act as a liaison between Egnyte’s customers and internal teams to ensure smooth project completion and success
Communicate professionally and succinctly while following Standard Operating Procedures (SOP)
Ensure internal processes and client-facing documents are current and in support of corporate goals
Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Manage overall customer relationship and satisfaction during all phases of the engagement

YOUR QUALIFICATIONS:

5-8 years’ experience managing projects in Customer Facing Implementation roles (remote and onsite) in a technology organization
Proven track record of working with external customers, as well as with key internal partner teams including Sales, Engineering, and Product Management
Excellent customer engagement, presentation, and communication skills
Solid organizational skills and multi-tasking skills, attention to detail, and ability to adapt to process in a quick changing environment; ability to manage multiple projects with multiple resources
Experience handling escalations at all levels
A strong understanding of project financials, revenue, cost, and margin is required
Strong familiarity with project management software tools, methodologies, and best practices
Experience with creating, maintaining and following a repeatable project methodology
Understanding of technology relative to data, storage, API integration, Public and Private Cloud highly desirable
Bachelor’s degree in computer science or related technical discipline is preferred

COMPENSATION:
Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $115k - $123k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

Competitive salaries and comprehensive benefits
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance.
Paid holidays and sick time
401(k) Retirement Plan (Traditional and Roth)
Health Savings Account (HSA) and Employee Assistance Program (EAP)
Paid Maternal, Paternal, and Adoption Leave to help you grow your family
Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
Gym, cell phone, and internet reimbursement
Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered.
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more.
Your own Egnyte account with lifetime access

Equal Employment Opportunity

Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Commitment To Diversity, Equity, and Inclusion:

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our recently launched global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hr@egnyte.com. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.