Head of Business Process Transformation

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Job Title: Head of Business Process Transformation
 
Job Summary: Become a cornerstone of transformation and innovation at The Pokémon Company International. As Head of Business Process Transformation, you will be a trusted thought partner to our Chief Operating Officer and Chief Financial Officer (COO and CFO), driving forward initiatives that balance operational rigor with imaginative solutions to meet the evolving needs of a global audience. This is a future-focused opportunity to enhance how we work, operate, and create unforgettable experiences for Pokémon fans worldwide. Your work will shape outcomes, deliver measurable impact, and inspire teams to align under one vision, futureproofing the operational and cultural legacy of one of the world’s most beloved brand.
 

What You’ll Do

• Strategic Collaboration
  • Partner with senior leaders to co-create strategies that balance growth and operational excellence, ensuring scalability, alignment, and efficiency across our multicultural teams.
  • A critical thought partner to our COO and CFO, co-solving challenges and guiding complex decisions with creativity and foresight.
• Operational Excellence
  • Lead and support initiatives to optimize and transform business processes across various operational areas.
  • Refine operational frameworks to streamline processes and empower our global teams, fostering agility in the face of change.
  • Lead initiatives to optimize the global supply chain, ensuring that operations can scale to meet the needs of our passionate and diverse fan base around the world.
  • Use proven methodologies like Lean or Six Sigma to transform workflows, drive operational excellence, and enhance efficiency while ensuring flexibility in a rapidly changing marketplace.
• Innovation and Technology
  • Champion the adoption of innovative technologies like AI, predictive analytics, and automation to augment decision-making and deliver insights that make a lasting impact.
  • Bring forward research-backed recommendations to catalyze strategic initiatives, making sure our decisions align with both short- and long-term success.
• Global Team Leadership
  • Define strategies to redesign core business processes, ensuring they align with future growth and innovation.
  • Foster consistent, outcome-driven communication, rallying cross-functional teams under a unified vision that drives collaboration, transparency, and growth.
  • Build trust by fostering a culture of inclusion, transparency, and collaboration, inspiring confidence across all teams, and empowering our people to succeed. 

What You’ll Bring

• Experience and Expertise
  • 15+ years of professional experience, including 7+ years in leadership roles, with a focus on managing large-scale transformation projects in global contexts.
  • Bachelor’s degree or equivalent expertise, paired with advanced knowledge of supply chain operations and process improvement strategies.
  • Experience with ERP/CRM projects and transformations, with a deep understanding of change management and the interplay between systems, people, and processes.
  • Proven expertise in continuous improvement strategies (Lean, Six Sigma, etc.), combined with a strong background in multicultural team management.
• Leadership and Collaboration
  • A track record as a trusted thought partner and adviser to senior leadership, creating actionable insights that move the organization forward.
  • A passion for creating inclusive, collaborative environments, where diverse voices and ideas thrive, driving global success across teams and regions.
• Technical and Analytical Skills
  • Hands-on experience with AI, automation, and predictive analytics, transforming data into decisions that foster innovation and efficiency.
  • Exceptional strategic problem-solving and analytical skills, capable of turning complexity into clear, actionable insights.
  • Data visualization and business analysis skills, using platforms like Tableau, Power BI, and more, to transform complex information into impactful visuals.
• Preferred Background
  • Management consulting experience, demonstrating your ability to lead high-impact projects across organizations and enhance operational efficiency.
  • Strong communication skills, with a knack for inspiring and delivering messages to diverse stakeholder groups.

Why This Role is Special

• At The Pokémon Company International, we are committed to ensuring the future of our brand thrives through creativity, efficiency, and global collaboration. Here, you’ll not only make strategic decisions to drive operational success but also shape the experiences of millions of Pokémon fans around the world. We believe in the intersection of innovation and imagination—and in ensuring that the legacy we create is one of inclusion, sustainability, and fun for generations to come.
  • Contribute to a brand that continues to spark joy for fans of all ages globally.
  • Collaborate with visionary leaders to pioneer change, blending business strategy with bold creative thinking.
  • Bring fresh, innovative perspectives that will influence global business strategies, ensuring we remain ahead of industry trends.
  • Build upon your own leadership journey, expanding your influence as you help define the future of The Pokémon Company and global culture.

If you’re driven to combine operational excellence, strategic vision, and cultural humility while embracing an innovative future, we encourage you to apply and help us continue our mission to delight fans through exceptional products and experiences while also making the world a better place. 
 

Base Salary Range: For this role, new hires generally start between $216,000.00 – $257,000.00 per year. The full range is $216,000.00 – $325,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-Hybrid #LI-JL1

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.