Sr. Technical Account Manager

1 Month ago • 5 Years +

Job Summary

Job Description

As a Senior Technical Account Manager, you will be a key player in ensuring the success of Highspot's largest customers. You will be a technical expert, providing guidance that aligns with their business vision. You will understand their needs, build strong relationships, and champion their achievements with our products. The role involves deep product knowledge, technical guidance, and collaboration with internal teams to enhance customer retention and growth. You will also lead customer meetings, provide updates, offer insights, and identify opportunities for product improvement based on customer feedback.

Must have:

5+ years of experience in a client-facing technical role.
Excellent technical aptitude, understanding complex systems & apps.
Strong understanding of software development methodologies.
Exemplary communication and interpersonal skills.
Proven problem-solving and critical thinking abilities.
Capacity to manage multiple projects and clients concurrently.
Familiarity with CRM and SSO software integration.

Perks:

Comprehensive medical, dental, vision, disability, and life benefits
Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
Flexible PTO
Generous Holiday Schedule + 5 Days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
Flexible work schedules
Access to Coaches and Therapists through Modern Health
2 Volunteer days per year
Monthly transportation allowance for employees that work in our Vancouver Hub location

6 skills required

6 skills required for this role

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spark

communication

innovation

critical-thinking

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problem-solving

Job Details

About Highspot

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About The Role

Join us on an exciting journey as a Senior Technical Account Manager, where you'll be a driving force behind our largest customers' success stories. As a pivotal link between our innovative software and our valued customers, you'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.

What You'll Do

Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions.
Serve as the primary technical liaison between our company and our largest, most strategic customers, understanding their unique business needs and technical environments.
Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively.
Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering. Together, we'll ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth.
Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success.
Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback.
Deftly manage customer expectations and deliverables through effective communication and stakeholder management.

Your Background

5+ years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role with a focus on delivering solution value to customers.
Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications.
Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem.
Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse.
Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions.
Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment.
Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs.

This position is available either in-office or remote, as applicable, at the following locations:

Alberta, Canada - Remote
British Columbia - Remote
Ontario - Remote

Base salary range: $130,000 - $202,000 CAD. Employees are eligible to receive stock options and may also receive other forms of compensation.

The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.

Highspot also offers the following employee benefits for this position:

-Comprehensive medical, dental, vision, disability, and life benefits

-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting

-Flexible PTO

-Generous Holiday Schedule + 5 Days for Annual Holiday Week

-Quarterly Recharge Fridays (paid days off for mental health recharge)

-Flexible work schedules

-Access to Coaches and Therapists through Modern Health

-2 Volunteer days per year

-Monthly transportation allowance for employees that work in our Vancouver Hub location

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Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of any grounds protected by applicable human rights legislation, which may include age, ancestry, citizenship, color, ethnicity, family status, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disabilities, political belief, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button."