SRE Coordinator

Serasa Experian is seeking an SRE Coordinator to lead the Site Reliability Engineering team within the Consumer Services business unit. The ideal candidate will have solid SRE experience, exceptional leadership skills, and the ability to manage and optimize IT infrastructure and operations to ensure high availability and performance of services. Responsibilities include leading the SRE team, developing strategies for reliability, collaborating with engineering teams, monitoring performance, managing incidents, and promoting automation.

Must Have

• Lead and manage the SRE team, providing technical guidance and support.
• Develop and implement strategies to improve system reliability, scalability, and performance.
• Collaborate with other engineering teams to ensure continuous integration and operation of services.
• Monitor and analyze performance and availability metrics, proactively identifying and resolving issues.
• Manage critical incidents and coordinate emergency response.
• Develop and maintain technical documentation and operational procedures.
• Promote a culture of automation and continuous improvement within the team.
• Participate in the recruitment and development of talent for the SRE team.
• Manage FinOps practices and constantly monitor budgetary aspects.
• Connect with other SRE leaders to foster a culture of community and collaboration.
• Solid experience in AWS cloud computing and cloud solution architecture.
• Proficiency in microservices orchestration operations and cluster management.
• Advanced knowledge in programming/scripting languages, such as Python and Go.
• Experience in infrastructure as code using Terraform.
• Ability to develop high-volume service architectures with decoupling strategies.
• Previous experience in leadership or coordination of technical teams.
• Excellent communication skills and ability to work in a team.
• Degree in Computer Science, Engineering or related field (or equivalent experience).
• Conversational English.

Good to Have

• AWS certifications
• Kubernetes certifications
• Hashicorp certifications
• Practical experience in datalake tools
• Practical experience in machine learning tools
• Experience in administering large Kubernetes clusters
• Knowledge of Opentelemetry instrumentation
• Proficiency in development with Python
• Proficiency in development with Go

Perks & Benefits

• Inclusive culture
• Environment that balances career with personal commitments and interests
• Focus on well-being
• Recognized as a Great Place To Work™ in 24 countries
• International Top Employers certification
• Recognized as one of the best companies for young professionals
• 4.6 rating on Glassdoor

Company Description

Serasa Experian is the first and largest Datatech in Brazil. A leader in intelligence solutions for risk and opportunity analysis, focusing on credit, authentication, and fraud prevention journeys. With cutting-edge technology, innovation, and the best talent, it transforms the uncertainty of risk into the best decision, helping people achieve their dreams and companies of all sizes and segments to prosper.

We have 22,000 people operating in 32 countries and every day we are investing in new technologies, talented professionals, and innovation to help all clients maximize every opportunity. Headquartered in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is part of the FTSE 100 index.

Job Description

We are looking for an SRE Coordinator to lead the Site Reliability Engineering team within the Consumer Services business unit. The ideal candidate will have solid SRE experience, exceptional leadership skills, and the ability to manage and optimize IT infrastructure and operations to ensure high availability and performance of services.

Responsibilities:

• Lead and manage the SRE team, providing technical guidance and support.
• Develop and implement strategies to improve system reliability, scalability, and performance.
• Collaborate with other engineering teams to ensure continuous integration and operation of services.
• Monitor and analyze performance and availability metrics, proactively identifying and resolving problems.
• Manage critical incidents and coordinate emergency response.
• Develop and maintain technical documentation and operational procedures.
• Promote a culture of automation and continuous improvement within the team.
• Participate in the recruitment and development of talent for the SRE team.
• Manage FinOps practices and constantly monitor budgetary aspects.
• Connect with other SRE leaders to foster a culture of community and collaboration.

Qualifications

• Solid experience in AWS cloud computing and cloud solution architecture.
• Proficiency in microservices orchestration operations and cluster management.
• Advanced knowledge in programming/scripting languages, such as Python and Go.
• Experience in infrastructure as code using Terraform.
• Ability to develop high-volume service architectures with decoupling strategies.
• Previous experience in leadership or coordination of technical teams.
• Excellent communication skills and ability to work in a team.
• Degree in Computer Science, Engineering or related field (or equivalent experience).
• Conversational English.

Technical Differentiators (Good to Have)

• Technical certifications in AWS, Kubernetes, Hashicorp or similar.
• Practical experience in datalake and/or machine learning tools.
• Experience in administering large Kubernetes clusters.
• Knowledge of Opentelemetry instrumentation.
• Proficiency in development with Python and/or Go.

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we are more than 4 thousand people who work in various teams and specialties. Here, every knowledge and diversity complements each other and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, valuing well-being.

We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is externally recognized through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talents.

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