Technical Consultant - Lead

Sprinklr is seeking a Technical Consultant - Lead to join its Professional Services team. This role involves delivering complex integrations between Sprinklr and third-party systems like Social, CRM, CCaaS, DAM, and Analytics platforms for enterprise customers. The consultant will provide expertise in leveraging Sprinklr features, design solutions, troubleshoot issues, and identify product enhancements. The position requires working on multiple projects, liaising with stakeholders, and becoming a Subject Matter Expert in Sprinklr integrations.

Must Have

• Lead Sprinklr integration projects with third-party systems.
• Consult stakeholders on complex technical solutions.
• Scope custom integrations for internal and customer teams.
• Develop proof-of-concept applications using SDKs and APIs.
• Troubleshoot and analyze backend code and API requests/responses.
• Create API Extensions with third-party API endpoints.
• Collaborate with Product and Engineering on product gaps.
• 5+ years in technical consulting or integration development.
• Experience with CX / CCaaS solutions.
• Proficiency in API-based integrations (REST, JSON, OAuth 2.0).
• Hands-on experience with MongoDB and Graylog.
• Knowledge of Java, Groovy, JavaScript, Node.js, or Python.
• Strong communication and presentation skills.
• Fluent in English (verbal and written).
• Comfortable with relational and NoSQL databases.
• Understanding of Internet protocols, DNS, and web standards.

Perks & Benefits

• Comprehensive suite of benefits.
• Voluntary healthcare coverage (where applicable).
• Paid time off to recharge.
• Open Mentoring Program for growth.

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

We are looking for a Technical Consultant with past development, technical consulting, and client facing experience to join our Professional Services team.

As a Senior Technical Consultant, you will undertake and deliver complex integrations involving Sprinklr and 3rd party systems including Social, CRM, Contact Center as a Service (CCaaS) automation, Digital Asset Management (DAM), and Analytics platforms for our enterprise customers. You will offer consultation for leveraging Sprinklr product features to provide customers the best value integrating with their existing solutions.

You will be comfortable working simultaneously on multiple projects with varying operational and technical challenges. From reviewing project scopes to implementing and training you will be liaising with internal and external stakeholders. You will clearly articulate solution design to stakeholders with non-technical and varying technical background. You will leverage some of Sprinklr’s Standardized Integration Connectors and custom-built solutions to deliver projects for our customers. In doing so, you will become a Subject Matter Expert for integrations involving Sprinklr.

Troubleshooting issues and identifying product gaps and areas for improvement in the existing Sprinklr solutions are essential aspects of this role along with documenting any issues and solutions. You will be actively involved in troubleshooting issues and identifying product gaps and areas for enhancements and provide feedback to our Product teams on usability and features. You will help document your findings for the wider team.

Responsibilities

Lead Integrations Projects between Sprinklr and third-party systems by leveraging APIs and Connectors.

• Consult with internal and external project stakeholders on the implementation of highly complex technical solutions.
• Offer consultation to internal and customer technical teams on scoping custom integrations.
• Provide solutions using creative problem solving, technical expertise and strong understanding of underlying business requirements and best practices.
• Write proof-of-concept applications using available SDKs and APIs.
• Research and understand ambiguous technical challenges and help design/implement solutions.
• Provide guidance to customers who are implementing solutions using the Sprinklr API.
• Analyze backend code and API requests/responses.
• Create API Extensions using 3rd party API endpoints to be consumed within Sprinklr workflows.
• Assist Product and Engineering teams in identifying product gaps.
• Work closely with the Product Support, Customer Success, Client Services and Engineering teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning.
• Document operational procedures.
• Inspire, grow and lead junior consultants.

Candidate Profile

• 5+ years in a technical consulting, solutions engineering, or integration development role (preferably with SaaS platforms).
• Bachelor's degree in Computer Science, related field or commensurate experience.
• Experience working with CX / CCaaS solutions.
• Proven track record with API-based integrations (REST, JSON, authentication flows such as OAuth 2.0).
• Experience with MongoDB for storing, querying, and manipulating large datasets.
• Hands-on expertise with Graylog for log aggregation, analysis, and troubleshooting.
• Working knowledge of at least one object-oriented programming language such as: Java, Groovy, JavaScript, Node.js, Python.
• Proficiency with data exchanges and APIs.
• Excellent communication and presentation skills - ability to engage with stakeholders at executive to entry levels.
• Fluency in English (both verbal and written).
• High level of comfort with a variety of data stores including relational databases and modern NoSQL databases.
• Enjoy coding / scripting to automate infrastructure and application management tasks
• Understanding of Internet protocols, DNS and web standards.
• Strong team player showing keen interest in taking on new challenges.
• Proactive and quick learner.
• Desire to work in a fast-moving and dynamic environment.

We focus on our mission

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams

Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.